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You will be updated with latest job alerts via emailRK Logistics Group is seeking a Customer Service Manager who sees every challenge as a chance to raise the bar for customer service. The Customer Service Manager plays a key leadership role in delivering exceptional customer experience by guiding a team of representatives leads and supervisors. This position ensures that customer interactions are handled with professionalism empathy and efficiency while also meeting internal performance goals. The manager provides hands-on coaching and development to support team success and foster a culture of continuous improvement. In addition to aligning daily operations with service level expectations the role involves identifying opportunities to enhance service delivery collaborating cross-functionally to resolve issues and streamlining processes that impact the customer journey. A strong emphasis is placed on employee engagement training and creating a supportive environment where team members are empowered to grow and contribute to a customer-first culture.
Key Responsibilities and Duties:
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Qualifications and Skills needed:
RK Qualities
RK Logistics Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check if RK Logistics Group is concerned about conviction that is directly related to the job you will be given the chance to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting Description
Required Experience:
Manager
Full-Time