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Job Description
GeoDin a global start-up is part of Fugro the worlds leading geodata expert. Building on our decades of experience in geotechnical data management and software applications we are pioneering the future of geotechnical software solutions dedicated to revolutionizing how geotechnical data is managed and utilized across the industry.
As we expand our footprint into the North American geotechnical market we are seeking a driven knowledgeable and skilled individual as Client Success Lead Americas to join our dynamic global Client Success team.
The Client Success Lead Americas will ensure our regional clients have the best experience in adopting and using GeoDin obtaining the highest value from the software. This role requires a proactive client-focused individual who excels in a dynamic environment. You will onboard new clients ensuring a smooth transition establishing and maintaining a trust relationship and contribute to our client satisfaction and retention goals in the region. With the backing of the global Client Success organisation you will be lead the support & training operations in the region as well as delivery of customer specific adaptations and configurations.
Fugro will not pay work authorization or sponsorship. Fugro will not provide or pay for relocation; this job opportunity can function fully remote.
The Lead Regional Client Support - Be the first point of contact with the clients on all support inquiries
Deliver Seamless User Onboarding Provide seamless migration and adoption experience to new users and organisations.
Setup and deliver custom-specific solutions Understand the regional client needs proposing and setting up specific solutions.
Awareness in the region on GeoDin and its capabilities Deliver demos (technical) trainings and learning sessions to grow the understanding and appreciation of GeoDin
Client Retention Ensure the regional clients are extracting the highest value from their GeoDin usage
Voice of Regional Needs Identify structural improvements development areas and features for GeoDin based on regional client feedback and market developments and distil these for the global product teams to ensure GeoDin fulfils and exceeds regional market needs.
Whats in it for you
At Fugro our people are our number one priority and central to our purpose to create a safe and livable world. Our values set the foundation for our unique culture: we are determined to deliver we prepare for tomorrow we do whats right and we build trust. Our talent philosophy is seeded by our values and fueled by a passion for learning developing leadership behaviors transparency and accountability.
Fugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences LinkedIn Learning access business and technical training and leadership development programs.
We value the mental physical and financial health of our employees and their families and offer a variety of flexible work models. Fugro USAs comprehensive benefits package also ensures you have choices that fit your needs at any life stage.
How to apply
If you are interested in this role we look forward to discussing this opportunitywith click on our apply button and upload your resume and cover letter.
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.
Fugro USA posting Disclaimer
Fugro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability family medical history or genetic information political affiliation military service or other non-merit based factors.
Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly at option 5 or.
Full-Time