Customer Service Supervisor
Customer Service Supervisor
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Job Description
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and a great place to work!
Position Overview
Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives.
Responsibilities
Monitor activities of associates as needed to ensure maximum efficiency of the team.
Ensures that all policies and procedures are adhered to and call standards are met.
Handles and resolves escalated customer complaints and issues
Ensure adherence to work schedule.
Provides coaching and call support to associates.
Evaluates staff performance administers disciplinary actions consistent with company policy.
Interviews and hires customer service associates.
May travel on business for meetings or events as needed.
Education and Experience Requirements
Associates degree and 3 years of customer service or related experience required or an equivalent combination of education and experience.
1-2 years of supervisory or management experience required.
Knowledge Skills and Abilities
Knowledge of customer service practices and processes
Supervisory management and leadership skills including coaching and performance management
Organizational and process management and leadership skills
Written and verbal communication skills including delivering presentations
Business process analysis skills
Attention to detail and analytical skills
Ability to operate independently and collaboratively within a team
Computer skills with Microsoft Office applications (Word Excel Outlook PowerPoint)
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
Sit stand and walk
Use hands and arms to handle feel or reach
Speak and hear
Use close vision abilities
Occasionally required to:
Lift or move up to 25 lbs
Stoop kneel crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level
Low to moderate
Adverse Conditions
Minimal
Ability to speak read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills dedication and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment we aim to leverage the unique experiences of veterans creating a richer more dynamic workplace.
Pay Ranges
$43528.00 - $72546.00This range is based on the qualifications necessary for the position including experience training and other considerations permitted by that may be used when making an offer may include a candidates skills experience and geographic location the expected quality and quantity of work and internal pay alignment as needed. Most candidates will start in the bottom half of the pay upper end of the range will generally be reserved for candidates with extensive employees pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation we offer benefits including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more please visitEEOC/EEO TruGreen ().
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership we collect personal information about you potentially including personal identifiers contact information protected classifications pre-hire information professional or employment-related information education history and/or medical information for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records) pre-employment drug testing and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer Experience:
Manager
Employment Type
Full-Time
Key Skills
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