Solutions Analyst
Solutions Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Solutions Analyst
Locations: Chicago IL Hybrid
Get To Know The Team:
SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all. Were in search of someone with interest in technology and the financial markets to join our team as an Solutions Analyst. The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction. We leverage cutting edge technology to deliver a creative unique high-touch approach to client invest heavily in our team with a comprehensive training program peer coaching and hands-on management to provideyou the necessary skills and tools for your career at Eze Software.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
- Your Future: 401k Matching Program Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
- Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
- Training: Hands-On Team-Customized including SS&C University
- Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
Analysts are empowered to manage a diverse set of operational and product support responsibilities collaborating across numerous teams and systems
Interacting with clients throughout the day on product inquires
Assessing troubleshooting and managing client requests while providing real-time solutions
Acting as an escalation for client counterparties and internal teams for appropriate issue resolution
Develop an understanding of financial technology and how our investment products play a critical role in the market place
Immersive product and industry training that lays the foundation for technical and capital markets knowledge
Hands on client experience developing relationships with Portfolio Managers Traders Operations and Technology teams within our hedge fund asset manager and sell-side partners
Opportunity to build your internal network and grow your career based on individual skills and interests. Advancement opportunities within the Solutions group or through various pathways across the organization including Client Engagement Client Success Product Management or Sales
What You Will Bring:
Bachelors Degree and 2 years of relevant experience in customer service and/or technology field
Strong client facing skills demonstrated in excellent verbal and written communications
Superior problem-solving and analysis skills
Desire to work directly with clients building relationships
Ability to take initiative and handle increasing responsibility and autonomy over time
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website: explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
IC
Employment Type
Full-Time
