Lead Customer Care Engineer

Work Schedule

Environmental Conditions

Job Description

Job Description

When you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

When you are part of the team at Thermo Fisher Scientific youll do important work. Surrounded by collaborative colleagues youll have the support and opportunities that only a global leader can give you. Our respected growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.

Discover Impactful Work:

Carry out Installation maintenance and support of Thermo Fisher Scientifics range of QQQ & HR LCMS instruments in professional reliable and customer-orientated manner.

Train customers in the operation and maintenance of equipment.

Responsibility for meeting customer SLA and internal critical metric objectives

To achieve service revenue budget by championing company products developing strong customer relationships and working closely with commercial and operations teams

To be highly responsive and proactive in dealing with customers needs and maintain close relationships with Company Sales Marketing and Service teams to assure quality outcomes for all service & product issues raised.

To carry out your employment in an efficient and commercially appropriate manner

Education

Bachelor in Engineering or equivalent.

Experience

Around 5 years of hands-on experience servicing LCMS equipment.

Knowledge Skills Abilities

Conduct on-site installation of LCMS equipment and follow testing procedures to ensure accurate working order.

Conduct on-site scheduled planned maintenance visits.

Provide troubleshooting and repair support for customers.

Cultivate and develop positive working relationships with customers system users and company personnel.

Complete and submit field service reports.

Provide training for customers and users on system maintenance Provide feedback to product quality teams.

Provide feedback for various reports including identifying and isolating outstanding problems with system.

Must have strong interpersonal and effective communication skills.

Work independently and as part of a group to accomplish individual and team objectives as well as resolve routine customer concerns.

Demonstrate Thermo Fisher Scientific values Integrity Intensity Innovation and Involvement

Benefits

We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.