Job Title:Nights OperationsSupportManager - Manchester
Location:Manchester (M1 3WE)
Job Type:Permanent Full Time
Salary: 13 per hour
About FRG
FirstResponseGroup is not just a workplace. It is a vibrant community wherepassionfuels our excellenceintegrityguides our conductempowermentshapes our successes and a sense ofcommunitybinds ustogether. We are pioneers in our field and we seek to inspire every person to reach their maximum potential.
Key Responsibilities:
- Toleadand develop security officers in the north region carryout welfare visits and ensure seamless service delivery whilst promoting our mission statement of Inclusion and Happiness both internally and externally
- To create a professional environment which enables our field-based colleagues and customers tofeel close to the FRG team wherever they are located
- Contribute towards operational service delivery across our northern portfolio to a ensure safe and efficient operation
- Ensure that FRGs Health and Safety culture is at the forefront of our peoples minds and also that our services are delivered safely and in line with legal and regulatory compliance
- Ensure that the whole team has an awareness of the companies SHEQ policies
- To coach the security officers to ensure that they are self-developing providing the best level of service to our customers following process and procedures and working effectively as a team
- To ensure that all team members complete all mandatory induction and training materials in advance ofagreed timescales
Essential:
- Mustbe able to work Nights
- Musthave a valid UK Driving Licence
- A flexible approach to the working week ensuring the operational needs of the region are met
- prior experience managing/supervising others within a security operations role and the ability to demonstrate that you can improve the performance of individuals and teams
- the ability to work on own initiative and as part of a team
- proficient IT skills with an intermediate level of MS Office fundamentals
- excellent organisational skills
- the ability to contribute to team goals and work calmly and efficiently under pressure
- to be adaptable flexible with a positive attitude
- to hold a valid SIA (SG or DS) Licence
Required Experience:
IC