GA DDS Help Desk Analyst 1
GA DDS Help Desk Analyst 1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide tier one technical support to internal and external customers in a high-volume call center environment.
- Troubleshoot hardware software and connectivity issues for internal users; escalate complex issues to second-tier support or senior management as needed.
- Assist external customers with website support password resets online account management and mobile drivers license provisioning.
- Monitor and manage ticket queues assign tickets to appropriate staff and ensure timely escalation and resolution of issues.
- Perform minor repairs and installation of hardware software or peripheral equipment according to specifications.
- Deliver high-quality customer service while handling difficult situations and ensuring ticket completion.
- Maintain up-to-date knowledge of Windows 7/10 MS Office Active Directory and Apple iOS.
- Communicate effectively with both internal team members and external clients.
- Work onsite at DDS Headquarters in Conyers Georgia; remote work is not permitted.
- Requires a high school diploma or GED and at least 6 months of call center customer service experience (2 years preferred).
- Bilingual (Spanish) skills are preferred.
Employment Type
Full Time
