Technical Communications Specialist II
Technical Communications Specialist II
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Job Description
The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing clinical chemistry and transfusion medicine. We are more than 6000 strong and do business in over 130 countries providing answers with fast accurate and consistent testing where and when they are needed most home to hospital lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
As the company continues to grow as QuidelOrtho we are seeking a Technical Communications Specialist II. The Technical Communications Specialist II produces technical publications and communications to support the safe and effective use and servicing of QuidelOrtho Products. Projects may include technical manuals online content product labeling and instructions for use communications and presentations delivered in various formats. Coordinates workflow delegates assignments and assesses performance for management reporting. This role also evaluates designs develops enhances and implements technical content/publications/labeling/information delivery to solve business problems and opportunities. Formulates and defines publications/documentation project scope objectives costs and schedules across diverse platforms databases software hardware technologies and tools. At this level the role has increased responsibility including but not limited to project management skills multiple business units/products diverse teams etc.
This position is in Rochester NY.
Responsibilities
Produces technical publications and communications to support the safe and effective use and servicing of QuidelOrtho Products.
Projects may include technical manuals online content product labeling and instructions for use communications and presentations delivered in various formats.
Gathers and organizes technical information from various sources.
Develops writes edits manages review/approval and proofreads complex materials for internal and external customers.
Reviews and analyzes publication/labeling effectiveness and efficiency including verification/validation.
Follows established change control procedures.
Ensures publications adhere to established standards of style and format and meet regulatory requirements.
Reviews published materials and recommended revisions or changes in scope format and content.
Adheres to project timelines and communicates/escalates potential impacts to project schedules.
Investigates and resolves or escalates customer complaints and concerns and responds to non-standard inquiries.
Participates in special projects as assigned.
Perform other work-related duties as assigned.
Individual
Required:
A minimum of an associates degree in Technical Writing Communications Medical Technology Biology or Engineering with technical writing experience or equivalent is required.
A minimum of 3 years of relevant work experience is required.
The individuals must be able to represent the Technical Publications group on cross-functional teams and be comfortable interacting with Engineering Research & Development Regulatory Quality Customer Support IT professionals and upper levels of management.
Must be proven team player self-motivated able to prioritize workload with minimal supervision manage multiple projects simultaneously and work under tight deadlines.
Excellent written and verbal communications skills and strong computer skills are required.
Experience in HTML XML DITA FrameMaker Microsoft Office and the creation of online documentation using topic-based authoring.
Preferred:
A bachelors degree is preferred.
Experience working in a regulated environment
Experience with content management systems CSS and system design
Knowledge of animation tools and Java scripting
Experience working with translated publications
Knowledge of QuidelOrtho products will be a significant advantage
Experience in website design/authoring tools
Key Interactions
Internal:
Technical Subject Matter Experts in Research & Development Technical Support Regulatory Affairs Quality and Compliance Product Management/Marketing
External:
Illustrators Translation Vendors Print/Media Vendors Content Management System (CMS) Vendors External Manufacturers (OEMs)
The Work Environment
General office and manufacturing environment.
Physical Demands
No strenuous physical activity. Typically 25% of time in meetings or meeting individually with people 75% of the time at the desk on computer/doing paperwork/ on phone. Some walking in manufacturing areas required. Position may require use of Personal Protective Equipment as posted.
Salary Transparency
Salary range for this position takes into account a wide range of factors including: education experience knowledge skills geography and abilities of the candidate in addition to internal equity and alignment with market data. At QuidelOrtho it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. Salary range for this position is $58000 to $80000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical dental vision life and disability insurance along with a 401(k) plan employee assistance program Employee Stock Purchase Plan paid time off (including sick time) and paid Holidays. All benefits are non-contractual and QuidelOrtho may amend terminate or enhance the benefits provided as it deems appropriate.
Equal Employment Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals including individuals with disabilities have an opportunity to apply for those positions that they are interested in and qualify for without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability please contact us at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
