Infrastructure System Administrator
Infrastructure System Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
The VSS Field Support team is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools empowering customers to make faster smarter and safer decisions. Join our collaborative team to administer a wide range of public safety software products making a direct impact on community safety. Grow professionally work with cutting-edge technology and be at the forefront of the public safety sector. Together we can empower agencies to respond effectively and safeguard communities.
Job Description
This position is for an onsite position at the Phoenix Police Department: the applicant must live within commuting distance.
This position will be a full-time Infrastructure System Administrator within the Video and Software Services (VSS) PremierOne Field Services Team. VSS is dedicated to building collaborative partnerships with our clients understanding their unique needs and fostering long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements.
Responsibilities of the On-site Infrastructure System Administrator include but are not limited to:
Provides tailored technical customer operations support
Develops strategies for implementing operational efficiencies by reviewing workflows procedures and performance
Adheres to Motorola and the Customers Change management policies and procedures
Builds and maintains positive effective and mutually beneficial working alliances with customers
Initiates problem-solving action and follows through to resolution
Ensure that reported incidents/problems are documented analyzed validated and escalated (when necessary) through full resolution.
Work with Customer staff to identify and resolve reported system incidents/problems.
Procure and coordinate any internal resources as needed
Monitor system(s) to determine any negative performance impacts and engage appropriate resources when necessary.
Run diagnostics using approved MSI tools.
Assist with technical system requirements analysis.
Provide system performance reporting using approved MSI tools when requested.
Perform periodic system maintenance and software patching in accordance with Motorola Solutions supplied guidelines on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.
Qualifications:
A minimum of a high school diploma or equivalent is required; a Bachelors degree is preferred
3 years of IT and/or public safety experience (a combination can fulfill this requirement)
Computer Science Networking Engineering System Maintenance experience (public safety system experience preferred)
Public Safety Applications experience involving CAD/RMS/Mobile and other emergency 911 center equipment is greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment.
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD Mobile and RMS
Ability to troubleshoot application system issues including hardware networkk and third-party components
This position is subject to working in high-security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Target Base Salary Range: $86500 - $173000 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
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#LI-ONSITE
Basic Requirements
Minimum of a High School Diploma
3 years of Public Safety Applications experience or 3 years of IT experience.
This position is subject to working in high-security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
