Client OnBoarding Specialist IV
Client OnBoarding Specialist IV
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you ready to make a significant impact on the InstaMed Network.
As a Contracting Analyst within the InstaMed Network you will be responsible for ensuring accurate payments to providers during the onboarding process. Your role will involve mastering departmental procedural processes analyzing information to determine the course of action and ensuring compliance with business requirements. You will have the opportunity to learn standard operating procedures process enrollments resolve concerns and collaborate with a team significantly impacting the network and enhancing customer experience.
Job Responsibilities:
- Master departmental procedural processes and analyze information to determine the course of action ensuring compliance and business requirements.
- Complete due diligence and reinforce KYC policies to prevent misrouting of funds during processing of new enrollments or changes to existing accounts.
- Research synthesize and verify customer information to facilitate outreach and resolution.
- Identify potential fraudulent accounts using investigative skills and available resources.
- Manage multiple work queues and prioritize tasks to provide the best possible customer experience.
- Maintain a professional and courteous manner while addressing customer calls or emails.
- Speak with customers to review their requests and provide guidance on next steps to effectively resolve issues promoting a positive customer experience.
- Communicate relevant information effectively to customers and team members including requirements updates and timelines.
- Document progress and next steps for internal transparency.
- Perform any other duties applicable to the position.
Required Qualifications Capabilities and Skills:
- Strong attention to detail organizational and time management skills.
- Effective and professional communication skills.
- Resourceful analytic thinking and sound judgment.
Preferred Qualifications Capabilities and Skills:
- Customer-facing experience preferred.
- Experience with Salesforce or knowledge of healthcare and/or financial industry is beneficial.
- Proficiency with Microsoft Office and ability to easily learn new software/programs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
