Associate - Guest Relations (2066)
Associate - Guest Relations (2066)
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Job Description
Objective
To maintain a harmonious balance of energies in the Hospital between patients attendants and internal stakeholders.
To foster and encourage growth as well as development for self.
Principal Accountabilities :
Principal Accountabilities:
Operational
To meet and escort VIP/ VVIP patients/ customers.
End-to-end co-ordination with all Doctors and VIP patients for any queries/ assistance.
To conduct Floor Rounds and meet patients marked for discharge.
To man the various stations as per weekly/ monthly roster.
To distribute feedback forms and collect them.
To assist in Maternity Rounds.
Administrative
Data Entry: entry of feedback into the system
To maintain records and details of Home Care appointments.
To indent and arrange the stationery requirements for the team.
Personal Development
Domain-related sessions attended: at least 4 per quarter
Mandatory Trainings: 100% compliance
Soft Skills/ Other trainings: at least 2 per quarter
Performance Parameters
CSAT: Maintain Patients/ Doctors/ Stakeholder/ Customer
Learning & Development
Education
Graduate
Experience
1 - 4 years of relevant experience in a large hospital or in service industry
Knowledge
Functional/ Technical
Excellent oral and written communication
Working knowledge of computers (MS Office)
Knowledge of the overall business environment and services offered
Behavioural/ Personality
Good Customer Service skills
Smart and presentable
Proactive and responsible
Team player
Learning orientation and open to feedback
Required Experience:
IC
Employment Type
Full Time
