drjobs FT Manager Customer Service (H) (435773)

FT Manager Customer Service (H) (435773)

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1 Vacancy
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Job Location drjobs

Royston - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

A great career opportunity

Ahold Delhaize USA a division of Netherlands-based Ahold Delhaize is the parent company for Ahold Delhaizes U.S. companies including its local brands Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop and the U.S. services companies Retail Business Services Peapod Digital Labs and ADUSA Supply Chain. When considered together the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation operating more than 2000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.


Food Lion has been providing an easy fresh and affordable shopping experience to the communities we serve since 1957. Today our 82000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

Manage all Front End operations including Service Center Self-Checkout and Food Lion To-Go if applicable
Hire train and develop associates to meet department needs
Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
Support the achievement of budgeted financials operating results and Food Lion To-Go KPIs
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast easy flexible and friendly customer service all while creating a positive shopping experience for customers
Role model outstanding friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers expectations
Control store expenses through proper ordering care for supplies and equipment
Understand and use company tools such as; financial reports average cost inventory system (ACIS) scheduling productivity ordering (CAO) business information systems and Food Lion To-Go applications
Perform duties that ensure department appearance quality variety workplace safety food safety and department sanitation are consistently maintained
Ensure Front End schedules including Food Lion To-Go are written per standards to provide extraordinary customer service at all times
Maintain all Front End registers and equipment including Food Lion To-Go equipment and place service calls in an efficient manner which doesnt stall the execution of delivering expected outcomes
Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
Monitor shrink ensure inventory including money and monetary assets are accounted for; provide coaching for associates to recognize and prevent losses
Ensure proper control of all store funds and company assets
Observe and correct all unsafe conditions that could cause associate or customer accidents
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Ensures compliance with local state and federal regulations
Adheres to all company guidelines policies and standard practices
Maintains security standards
Successfully complete Computer Based Training (CBT) and Training guide
Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Performs all other duties as assigned

QUALIFICATIONS

A high school graduate or equivalent preferred
Ability to lead and manage a team
Strong understanding of store operations and merchandising techniques preferred
Excellent interpersonal organizational communication and customer service skills
Demonstrated good judgment solving problems making decisions handling complaints arbitrating disputes and resolving grievances
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position with or without reasonable accommodations
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

PHYSICAL REQUIREMENTS

Ability to use computers smart devices and other communication systems required to perform job functions
Ability to use hand held computers for orders mark downs scan outs and inventory
Stand 100% of the time frequently walking short distances
Ability to push or pull up to 2000 pounds using a pallet jack or float
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously 25 lbs. frequently and approximately 100 lbs. on occasion
Be able to handle a variety of substances associated with cleaning and packaging materials and household cleaners
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check invoices dates and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including pregnancy childbirth and related conditions) national origin age disability sexual orientation veteran status gender identity or gender expression or any other characteristic protected by law.

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Under the Federal Transparency in Coverage rule group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click the link to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Food Lion.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including pregnancy childbirth and related conditions) national origin age disability sexual orientation veteran status gender identity or gender expression or any other characteristic protected by law. If you have a disability and require assistance in the application process please contact our Recruiting Department at

At Ahold Delhaize USA we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness respect and dignity. We provide an equal opportunity workplace committed to hiring training compensating and promoting persons based on their talents and abilities and without regard to race religion color national origin gender sexual orientation age family status veteran status disability status or any other applicable characteristics protected by law.


Required Experience:

Manager

Employment Type

Full-Time

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