Recall Repair Specialist
Recall Repair Specialist
Posted on :
09-06-2025
Employer Active
1 Vacancy
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Job Description
Recall Repair Specialist
MarketSource an Allegis Group company delivers integrated sales solutions by hiring training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the worlds most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta GA.
Summary
The Recall Repair Specialist will be responsible for effectively managing a territory to ensure that critical Takata airbag recalls and other Original Equipment Manufacturers (OEM) repair initiatives assigned are completed or cases closed on identified vehicles in their assigned geography.
Essential Job Functions:
Job Requirements:
Additional Job Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:
Medical dental & vision 401(k)/Roth Insurance (Basic/Supplemental Life & AD&D) Short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
MarketSource an Allegis Group company delivers integrated sales solutions by hiring training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the worlds most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta GA.
Summary
The Recall Repair Specialist will be responsible for effectively managing a territory to ensure that critical Takata airbag recalls and other Original Equipment Manufacturers (OEM) repair initiatives assigned are completed or cases closed on identified vehicles in their assigned geography.
Essential Job Functions:
- Conduct field canvassing door knocks and face-to-face visits at identified addresses to facilitate repairs or close cases with required documentation
- Utilize MarketSource Dashboard to review repair case assignments and closures
- Subject matter expert on Takata Airbag Recall and/or other repair information
- Complete upload and record all information to specific requirements in
- Utilize mapping and route optimization tools to effectively maximize productivity
- Educate VIN owners on the extreme importance of getting their vehicles repaired
- Overcome hesitancy and resistance from Vehicle owners facilitating repairs
- Develop relationships and work closely with assigned dealerships in designated markets and field team members
- Contact or visit other locations as assigned
- Conduct investigative work to verify the accuracy of identified outcomes from call reports
- Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
- Utilize available online resources to identify the location owner and disposition of identified target.
- Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
- Document results of research in or another database as directed
- Must complete and maintain required certification to complete mobile repairs.
- Obtain the owners permission and conduct specifically authorized repair(s) to identified targeted vehicles. Strictly follow manufacturers training and procedures for the make model and year of the identified vehicle.
- Obtain and keep secure replacement parts and tools according to current procedure and policy.
- Return defective or replaced parts according to current policy and complete necessary documentation.
- Proven experience interacting with customers in person via phone call text and email
- Effective communication and organization skills
- Ability to work independently in the field with limited supervision
- Ability to analyze and utilize key information to create territory action plans to achieve business objectives
- Ability to make independent decisions in the field positively impacting business objectives
- Excellent written verbal and communication skills
- Ability and willingness to conduct presentations to both small and large groups of people to a diverse audience including Dealership personnel customers and community leaders
- Strong interpersonal skills
- Ability to work a non-traditional schedule weekends and evenings
- Bilingual desired (English/Spanish)
Job Requirements:
- High School Diploma or equivalent
- 3 years of work experience
- Automotive technician background preferred; or proven technical acumen required for mobile repair certification
- Must have reliable transportation to perform essential functions within an assigned geographic area
- Valid Drivers License
Additional Job Requirements
- Frequently position self to get in and out of a vehicle
- Frequently position self to work in tight or restrictive spaces when completing mobile repairs
- Must be able to remain in varying prolonged positions while completing mobile repairs
- Regularly ascend and descend stairs
- Frequently move objects weighing up to twenty pounds
- Consistently work in outdoor weather conditions
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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