Information Systems Technician
Information Systems Technician
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$ 55910 - 87282
1 Vacancy
Job Description
Job Summary
$55910 - $87282 / year DOQ Full-Time County Benefits
Performs responsible work by providing technical and procedural support to end users of County information technology. Assembles installs and troubleshoots computer systems ancillary equipment and software.
Responsibilities
Troubleshoots problems related to computers printers software and battery backups; assists in the installation of new computers monitors battery backups office phones.
Responds to service tickets in a timely and professional manner.
Works with Information Technology staff on hardware and software purchases and assist in troubleshooting network issues including on-site visits.
Oversees Department phone issuance including analyzing user needs troubleshooting phone problems.
Performs other duties as assigned.
Qualifications:
Any combination of education and experience equivalent to a Bachelors degree in computer science or related field; some experience in computer science or related field.
Must possess or be able to obtain within 30 days a valid Virginia drivers license and have an acceptable driving record based on James City Countys criteria.
Provide customer service including setting and meeting quality standards for services and evaluation of customer satisfaction; leadership techniques principles and procedures to assign work schedule supervise train and evaluate the work of assigned staff.
Knowledge of all aspects of computer support for Microsoft Window and Apple products.
Skill in use of computer software especially Microsoft Office 365 oral and written communication skills.
Ability to maintain accurate and interrelated database records; understand and follow oral and written directions; establish and maintain effective working relationships with colleagues with the County and others contacted in the course of work.
Click here for full job description. Accepting applications until 11:55pm EST on 06/20/2025. Cover letters and resumes may also be attached but afully completed application is required for your application to be considered.
James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application please contact the HR Department at or email
Required Experience:
IC
Employment Type
Full-Time
