Customer Service Executive - FX & CFDs Industry
Customer Service Executive - FX & CFDs Industry
Posted on :
09-06-2025
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1 Vacancy
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Job Description
Overview
We are looking for a Customer Service Executive to join clients fast-growing team in the FX & CFDs brokerage industry.
You will be the first point of contact for our clients delivering a high level of service and support across chat email and social media channels.
Candidates must have at least 1 year of Customer Service experience within the FX & CFDs industry and must be willing to work on a rotation shift (24/5) schedule.
What will you do:
- Provide professional and timely support to clients via live chat email and social media platforms.
- Assist clients with inquiries related to account opening trading platforms (MT4/MT5) deposits & withdrawals promotions and general account management.
- Troubleshoot and resolve client issues or complaints in a courteous and efficient manner.
- Escalate complex issues to relevant internal teams and ensure timely resolution.
- Maintain up-to-date knowledge of company products services and promotions.
- Proactively assist clients by providing educational guidance on trading tools and platforms.
- Identify opportunities to enhance client experience and report client feedback to management.
- Ensure compliance with company policies procedures and relevant regulations at all times.
- Work as part of a 24/5 rotation shift including nights and weekends as required by the schedule.
Who are we looking for:
- Minimum 1 year of Customer Service experience in the FX & CFDs industry.
- Experience handling live chats emails and social media inquiries.
- Strong understanding of trading platforms (MT4/MT5) and basic FX & CFDs terminology.
- Willing and able to work on a rotation shift (24/5) schedule.
- Fluency in English and native language of the assigned market (required).
- Excellent communication problem-solving and interpersonal skills.
- Client-focused mindset with strong attention to detail.
- Ability to remain calm and professional under pressure.
- Strong organizational and time management abilities.
- Familiarity with CRM and support ticketing systems is a plus.
Employment Type
Full Time
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