ServiceNow Technical Architect
ServiceNow Technical Architect
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1 Vacancy
Job Description
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship development and leadership programs
- And more
Description
RESPONSIBILITIES:
- Primary lead for the development and execution of complex application solutions and associated processes which directly and positively impact patient experience clinical workflow revenue cash &/or the business operations staff.
- Deep understanding of application design and configurations to support operational needs.
- Thorough understanding of how the application integrates with other related applications and best practices.
- Subject matter expert in issue resolution specific to the application(s) and tools/processes used for issue resolution.
- Will be expected to build test and promote various configuration to respective environments using approved change management processes as well as provide seamless handoff to other analysts who may be assigned.
- Work with informatics and operations to organize facilitate and summarize discovery meetings with senior level constituents and prepare comprehensive (verbal and written) recommendations to resolve complex business problems &/or to implement new process solutions.
- Coordinate with Emory Digital application and technical teams to initiate and complete required technical and security reviews as appropriate.
- Must be able to successfully communicate and facilitate comprehensive review of materials with appropriate staff and senior leaders across multiple Emory Healthcare teams as well as 3rd party vendors.
- Represent the application teams and serve as a liaison between the application(s) and 3rd party vendors to negotiate and plan both small- and large-scale system integrations.
- Have an understanding of FHIR and API technologies as well as other integration languages supporting 3rd party requests for integration with the EMR and/or other applications.
- Serve as most senior level Analyst supporting clinical &/or revenue cycle teams and assist respective Director to ensure analyst development plans are relevant and timely based on regular skills assessments.
- Expected to be a mentor to Digital Applications Analysts through intentional iterative and content appropriate direct engagement in one to one &/or team settings.
- Work with the Application Manager to anticipate resource requirements from other Emory Digital teams and create successful pathways for resource allocation. Independently seek out improvement opportunities and work with organization Senior Leaders to prioritize and execute.
- Ability to forecast needs of clinical finance &/or revenue cycle customers through meticulous monitoring of respective KPIs and evaluation of proposed solutions and tests of change.
- Stay keenly abreast of respective industry and system trends as well as the application roadmaps to ensure awareness of future functionality and release information.
- Responsible for generating awareness amongst other team members of trends and future functionality.
- Active contributor to the Epic community and collaborate with peers at other institutions.
- Ability to sustain a high level of autonomy and independence while navigating and adhering to all Emory Digital policies and standards.
- Champion high profile initiatives in partnership with assigned Project Managers/Program Managers.
- Foster and maintain strong professional relationships with Senior Leaders across the organization.
MINIMUM QUALIFICATIONS:
- Seven (7) years of experience in implementing technical requirements to support business applications as an Application Analyst; OR a Bachelors Degree and six (6) years of related experience.
- Candidates with relevant IT Epic &/or Project Management certifications may be considered with references and demonstrated mastery of facilitating and implementing application solutions within relevant digital spaces for a minimum of seven (7) years.
- Epic certification in one application.
- Epic certification in multiple applications preferred.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Employment Type
Full-Time
