Customer Support Assistant
Customer Support Assistant
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Job Description
Job Title: Customer Support Assistant
Company: Style Netbox
Location: Cincinnati OH
Salary: $27 - $30 per hour
Schedule: Monday to Friday 8-hour shifts
Job Type: Full-Time
About Us
At Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.
Job Description
A Customer Support Assistant is a vital member of our service team responsible for ensuring that our clients receive prompt professional and personalized assistance. You will be the first point of contact for inquiries helping resolve issues and maintaining a high level of client satisfaction.
Responsibilities
Respond to customer inquiries via phone email and live chat in a timely and courteous manner
Resolve product or service problems by clarifying the customers complaint determining the cause and offering solutions
Maintain accurate records of customer interactions and transactions
Follow up with clients to ensure issues are resolved and satisfaction is maintained
Collaborate with internal teams to communicate customer feedback and identify service improvement opportunities
Assist in the development and improvement of customer service procedures and documentation
Qualifications
High school diploma or equivalent; associate or bachelors degree preferred
Proven experience in a customer support or client-facing role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to remain calm and professional in high-pressure situations
Proficiency with customer service software and Microsoft Office tools
Benefits
Competitive hourly wage ($27$30 per hour)
Opportunities for career advancement and professional development
Supportive and creative work environment
Paid time off and holidays
Health dental and vision insurance options
Employee wellness programs
Join Style Netbox and help us deliver exceptional experiences that support our clients growth and creativity.
Employment Type
Full-Time
