Manager, Owner Analytics
Manager, Owner Analytics
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Salary Not Disclosed
1 Vacancy
Job Description
About us
Dyson is a global technology enterprise. Were growing fast and our ambition is huge more categories more locations and more launched in the US in 2002 and since then operations have grown exponentially. Our US headquarters is based in Chicagos Fulton Market neighborhood with additional offices located in Aurora Illinois and Ann Arbor Michigan. We also have employees working in field sales our service centers and in our growing number of Dyson Demo Stores across the country.
About the role
Working across cross-functional teams this person will focus on gleaning actionable insights from our US Canada and Mexico customer data as it relates to brand engagement satisfaction and loyalty ultimately driving improvements to Customer Lifetime Value.
Represent the voice of our owners through insights and data and enabling stakeholders to do the same
Mine complex data sets to produce key insights that inform and improve our customer experiences
Utilize our 1st party data and owner segmentation model to recommend the next best action for an Owner to take at a given point in their journey
Leverage data sources that include but are not limited to: our Google Cloud platform data warehouse Forsta survey data used for measuring NPS Sprinklr Social Media listening tool and Google Analytics
Lead define and optimize Owner Experience KPI measurement and reporting
Oversee data quality management data integrations and data enhancements liaising with regional peers to influence roadmap and
Ensure data privacy standards are kept at all times
About you
Bachelors degree in an analytic-focused field is preferred (e.g. statistics economics mathematics marketing analytics or business analyst related background)
5-7 years in Analytics Data Management Business Intelligence (BI) or related field
Advanced knowledge of SQL to achieve reporting/analytical goals such as aggregate functions window functions and subqueries
Hands-on experience with enterprise-level data management processes/flows policy and standards ideally in a Salesforce environment
Previous analytical experience demonstrating commercial success by activating DTC customer or commercial insights through quantitative data analyses.
Experience identifying and investigating data quality issues within large data sets
Expertise in creating visualizations of insights in tools such Tableau Looker etc.
Excellent verbal and written communication skills acting as key liaison between IT and commercial stakeholders
Experience presenting to and advocating to an executive leadership level
Proven ability to simplify and distill complex data/findings into key actionable insights
Adept at translating business questions and needs into data requirements
Problem-solver mentality with the ability to partner effectively with internal/external stakeholders
Demonstrates genuine and proactive commitment to delivering results that improve the Owner Experience
Familiarity with how to measure test and report on Customer/CRM campaigns through channels such as email text messaging and push notifications
Experience with digital analytics platforms such as Adobe Analytics Google Analytics or similar
Preferably exposure to programming in Python especially analytical packages such as pandas numpy or matplotlib
Benefits
At Dyson how we reward you is linked to our high-performance culture. But its about more than salary and bonus. Through a package of financial lifestyle and health benefits we support whatever stage of life youre in and the moments that matter.
Financial benefits:
401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle benefits:
Competitive Paid Time Off Benefits including Separate Holiday Sick and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Health benefits:
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability
Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at for more information. Dyson is an Equal Opportunity Employer.
Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.
Required Experience:
Manager
Employment Type
Full-Time
