Medical Assistant- Refugee Coordinator

Working title: Medical Assistant- Refugee Coordinator

Classification title: Medical Assistants

Division: Community Health Center

Reports to: Clinical Director

Program: Main Clinic

FLSA status: Non-Exempt: Full-Time

Schedule: Monday-Friday; 8am-5pm

Wage Range: $19.36 to $24.14 hourly; depending on number of years of transferrable experience and internal equity

RiverStone Health:

Serving the Yellowstone County community and south-central Montana for nearly 50 years RiverStone Health is an essential provider of personal and public health services. Health Education Leadership and Protection HELPis what we do. From medical dental and behavioral healthcare; home care and hospice; public health services like immunizations WIC health promotion and restaurant inspections; and educating the next generation of health professionals our expertise spans all ages and stages of life.

Underlying principles of access affordability compassion and quality in all interactions RiverStone Health improves life health and safety for all of the communities we serve.

Division and Program Overview:

RiverStone Health Clinics are here for everyone. It doesnt matter how much you earn whether you have health insurance or whether youve managed to take good care of your health in the past. Our healthcare providers work as a team to provide the best possible care for you and your family. Our patients are at the center of the partnership we build with you and your family. Same day appointments for minor injuries or illnesses often mean you can avoid the expense of emergency department visits. In addition to our main Clinic in Billings we have satellite Clinics in Bridger Joliet Worden and school-based clinics at Orchard Elementary School and Medicine Crow Middle School open to all students in Billings Public Schools and their families.

We accept most insurance plans and provide clinic services to anyone in need regardless of their insurance status or ability to pay. As a federally funded Community Health Center RiverStone Health Clinics offer a sliding fee scale that allows us to adjust charges for healthcare services based on income and family size. In addition we accept payment from Medicare Medicaid Healthy Montana Kids and private health insurance plans. If you are uninsured we can help you find health insurance coverage that fits your needs and your budget.

We provide care for the whole family from pre-natal care caring for infants and children to aging adults. We work with you in screening preventing and managing chronic diseases like diabetes asthma high blood pressure or heart disease. We can also help you get dental care or behavioral health counseling. The RiverStone Health Pharmacy is the only pharmacy on Billings South Side meeting the needs of our patients and community residents.

Job Summary:

The position performs administrative and certain clinical duties. Administrative duties may include scheduling appointments maintaining medical records billing and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories preparing patients for examination drawing blood and administering medications as directed.

Essential Functions/Major Duties and Responsibilities:

A. Medical Assistant Services 10%

• Communicate with patients collect and document information.

• Record patients medical history vital statistics and other related information.

• Schedule a variety of appointments and keep calendar(s) up to date.

• Maintain and prepare patient charts and records.

• Ensure all forms and documents are completed and forwarded as needed.

• Prepare rooms for examination including setting up instruments and materials.

• Clean and sanitize rooms and equipment.

• Maintain supplies and supply rooms by ordering inventory and organizing.

• Perform general office duties such as answering phones making copies completing forms etc.

• Population health outreach for assigned providers patient panels

• Perform point of care testing as needed

• Answer patient questions and refer when needed.

• Recognize and educate staff that managing patient care is a team effort that involves clinical and nonclinical staff (e.g. physicians nurse practitioners physician assistants nurses medical assistants educators front desk staff schedulers etc.) interacting with patients to achieve stated objectives

B. Refugee Coordinator/Peds Specialty Care Manager 85%

Refugee Coordinator:

• Role is to ensure smooth care coordination between the refugees the resettlement agency case managers our clinic and other health service providers int eh community

• At its peak anticipating 100 refugees per year

• Agency will be using us as the healthcare provider to establish care for refugees when they newly arrive in the country

• Refugees being settled into our area will be primarily Spanish-speaking but we should anticipate other languages as well

• Examples of duties include:

  • Identify linguistically and culturally appropriate services available in our community and assist newly arrived refugees in accessing them.

  • Act as the MA in the medical visits for refugees.

  • Coordinate with resettlement agency case managers to establish care for newly arrived refugees within required timelines.

  • Assist refugees in accessing needing health services at RiverStone Health and other healthcare providers on an ongoing basis.

  • Coordinate with other agencies serving the refugee population in our community.

  • Complete monthly reporting required by DPHHS for funding for this role.

Pediatric Specialty Care Management:

• Role is to ensure smooth care coordination between the patients we serve in our pediatric specialty clinic their families community support resources therapies and schools

• Working collaboratively with our Team A nursing and MA staff on management of care

• Assist with appointment reminders and follow up on paperwork (Vanderbilts)

• Addressing barriers and assisting families in engaging in care

• Developing relationships with community support resources

• Maintain OneNote resources

Non-Essential Functions/Other duties as assigned 5%

• Perform other duties as assigned in support of the RiverStones mission and goals.

Education and Experience:

Minimum Qualifications

• High School diploma or equivalent

• Medical Assistant certification or

• 1 year of clinical experience

• Any combination of experience and training which provide the equivalent scope of knowledge skills and abilities necessary to perform the work.

Certificates Licenses Registrations:

• NA

Knowledge Skills and Abilities:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
• Knowledge of the principals and processes for providing patient care and services.
• Knowledge of the information and techniques used to diagnose and treat human illness and injuries.
• Knowledge of administrative and office procedures and systems.
• Ability to handle difficult or distressed patients with calmness and respect.
• Ability to display non-judgmental and empathetic listening skills.
• Ability to maintain confidentiality and respect privacy of patients at all times.
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

Customer Service Excellence:

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence.

Supervision:

• None

Physical Demands and Working Conditions:

• Work is performed in a clinic setting.

• Constant standing walking and reaching with hands and arms

• Frequent sitting and use of hands

• Occasional kneeling or crawling

• Occasional lifting up to 10 pounds

• Create and maintain a safe/secure working environment by adhering to safety security and health requirements. Integrates injury illness and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making:

• Work is structured by public health regulations and established medical practices. Decisions directly affect the quality of services provided to the public.

Communications & Networking:

• Work directly with other team members to provide quality care for patients.

• Communication directly with patients to provide quality care.

• Daily written and verbal communication with patients patient family members co-workers and providers.

Budget & Resource Management:

• N/A

Required Experience:

IC