Technical Manager (66503)
Technical Manager (66503)
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1 Vacancy
Job Description
About us
At National Grid we keep people connected and society moving. But its so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all we dont plan on leaving any of our customers in the dark. So join us as a Technical Manager and find your superpower.We need you!
We want to find an innovative adaptable and results-oriented Technical Manager for our Enterprise Asset Management team.This position can be located inBrooklyn NY Hicksville NY Syracuse NY or Waltham MA(candidates may also reside in either Connecticut New Jersey New Hampshire Pennsylvania Rhode Island Vermont or Maine). If you yearn to be innovative contribute new ideas and play a critical part in our IT & Digital organization we want to hear from you!
What youll do
As a Technical Manager for our IT Enterprise Asset Management organization youll manage application support and delivery. This portfolio includes support across various business units including but not limited to: Generation Liquid Natural Gas Meter to Cash Emergency Work Inspection and Maintenance and Construction for Electric and Gas operations. Youll be responsible for leading the design development maintenance and enhancement of business applications for the area. The primary application utilized is IBMs Work & Asset Management solution for utilities; Maximo. Key responsibilities include the following:
- Direct the overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention.
- Ensure coordination and alignment with support teams from other areas and dependent business units and functions.
- Work directly with business partners key stakeholders and peers to identify requirements and opportunities to create new or modify applications that enable business partners to accomplish key strategies and objectives.
- Prioritize competing priorities in alignment with organization goals and ROI.
- Manage all deliverables and obligations related to application operation; application maintenance and support; and application release management.
- Develop and drive application monitoring for performance optimization and proactive awareness.
- Evaluate root cause technical solutions; striving for elimination of technical debt.
- Develop and utilize performance metrics to show improvement for service delivery and SLA adherence.
- Guide business stakeholders to solutions that maximize National Grid investment in technology.
- Develop strategic plans and road maps to standardize and simplify the production release process improve application resiliency and increase throughput and service delivery quality.
- Define and build a high performing support team and effective support model.
- Ensuring adherence to SOX mandated controls.
- Lead and influence architectural decisions.
About you
- Bachelors degree in computer science or related discipline or an equivalent combination of education training and experience.
- 7 years related application support experience of which 5 years include supervisory/leadership responsibilities.
- 5 years related experience managing outsourced IT managed services providers.
- 5 years of experience supporting COTS and other application software solutions.
- Experience working with or supporting applications that integrate to partner systems.
- Strong hands-on technical knowledge in application development configuration and maintenance support of applications in a mid to large-scale enterprise.
- Knowledge and experience with Agile SAFe and Waterfall software development methodologies.
- Gas and electric Utility experience would be a plus.
- Experience with IBM Maximo or other Work and Asset Applications would be a plus.
More Information
Are you the right fit for this exciting role You want to learn more about the position and National Grids ambitious Digital Transformation Then lets chat!
Rewarding work and a collaborative team-oriented culture are just the beginning. Review our digital benefit guide at for full details and descriptions.
Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a flexible work schedule.
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Salary
Dowstate NY $158000 - $186000 a year
Massachusetts$148000 - $174000 a year
Upstate NY $132000 - $155000 a year
Salary is commensurate with experience and location
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent knowledge experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities women individuals with disabilities and protected veterans to join the National Grid team.
Required Experience:
Manager
Employment Type
Full Time
