Fire Service Technician
Fire Service Technician
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Job Description
Be part of the future!
We are one team dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
Competitive Starting Pay
Paid Training
Tuition reimbursement
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!
What you will do
Receive service calls from Service Resource Center including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.
How you will do it
Follow prescribed troubleshooting procedures and refer to technical manuals part manuals change notices and bulletins modification notices etc. to repair equipment
Service troubleshoot and install many different manufacturers Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints diagrams submittals specifications software/systems programs schematics and operational product manuals
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Participate in a scheduled On-call rotation
Help to train or mentor others on the service team
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
Provide quotes to support recommendations and solutions.
Perform other duties as assigned
What we look for
2 years documented experience in low voltage electrical systems including Fire/Life Safety systems Access Control Nurse Call and Paging systems
Experience in reading and interpreting blueprints submittals and operational/product manuals
Knowledge of test equipment multi-meter digital analyser and commissioning devices
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders scaffolding and high lift equipment up to 40 feet working within ducts crawl spaces above ceilings etc
Ability to work flexible hours including weekends to meet customer requirements
Overnight travel may be
Demonstrate a high level of customer service
Maintain truck inventory to ensure timely response to customer needs
Ability to adhere to implement and always follow safety guidelines and procedures
Strong organizational skills positive attitude and an ability to learn quickly
Possess a valid drivers license and driving record that meets company requirements
Able to pass a pre-employment background and drug test
Retain any licenses that are required by National State and Local codes
Completion of SimplexGrinnell 4120 Network training within 12 months
Preferred
NICET Level II certification
HIRING HOURLY RANGE: $22.74 - 28.41 (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. For details please visit the Employee Benefits tab on our main careers page at
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Employment Type
Full-Time
