Customer Services Specialist (26146)

Whats on offer

• Competitive salary (we have nothing to hide the job postings just do not show this information easily)
• Annual bonus scheme
• High-end and up-to-date tools to do the job well
• On-site premium showroom (also the staff gym!)
• 25 days annual leave (increasing further with long service) plus UK Bank Holidays
• Free parking
• Free premium Italian coffee
• Pension and Life Assurance scheme
• Private Medical Insurance
• Corporate Wellness Programme and wellness benefits
• Retailer discounts portal and partner benefits
• Employee Assistance Programme
• Product employee purchase scheme
• Comprehensive induction programme
• Promoting from within is our first priority
• Amazing people!

Our Company

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the wellness lifestyle of exercise a balanced diet and a positive mental approach Technogym has rapidly grown into a success story of over 2500 employees at 15 branches expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach eager to invest your energy in building dreams you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle are pro-active determined and digital savvy. Move with us for a better world!

The Role in a Nutshell

If delivering a WOW customer experience alongside strong organisation and administration is your passion then this is the role for you!

Technogym serves a vast variety of customers and the Order Fulfilment & Logistics team plays a pivotal role in managing these customer interactions and relationships. In the Commercial segments we are premium and aspirational. In the Home/Consumer segment we are luxury.

An opportunity has arisen for an Order Fulfilment & Logistics Specialist to join Mark and the team out of our UK Headquarters in Bracknell Berkshire. The role is permanent and full time and the successful candidate will play a crucial role in the premium customer journey executing order to cash processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.

The role offers variety empowering the team member to take ownership of the customer and relative processes from order to cash inclusive of delivery & snagging management. We support a diverse range of customers and each Order Fulfilment & Logistics Specialist works with assigned customer segments and territories allowing them to form close relationships with the customers sales team and 3PLs.

The ideal candidate will have high attention to detail and accuracy with strong time and workload management skills. They will be excellent in both their telephone and written communication skills have a true passion for delivering a premium customer experience and be systems savvy (we use SAP Outlook Salesforce). You will have previously worked with CRM and ERP systems. Previous SAP experience is desirable but not essential.

What you will do

• Guarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance from quote confirmation to billing;
• Guarantee to the customer a Premium Customer Experience managing the customer journey touch points;
• Frictionless Delivery planning and management through the logistics portal: delivery date management D&I job assignment & activity closing;
• Free stock optimization and managing of Purchase Order to HQ when required assuring the correct management of stock movement;
• Assure an accurate management of order portfolio (backlog) avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee backlog slippage;
• Constantly update CRM system with all relevant information collected during customer service activities;
• Assure the proper management of TG Care Activities granting adequate feedback to customers enquires;
• Manage post delivery survey in order to assess customers satisfaction proactively acting to solve any issue with the customer.

What you will have

• Accountability and a sense of ownership of the customer need;
• Empathy active listening;
• Excellent communication skills (verbal and writing);
• ERP systems knowledge (SAP recommended);
• CRM management knowledge;
• Structured and process oriented with strong analytical skills;
• Knowledge of local VAT/Fiscal regulation;
• Problem Solving;
• Time management;
• Resiliency

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.
Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true!