Customer Service Representative

Ternat - Belgium

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Country: Belgium
City:Ternat
Req ID:516891

At Leviat you can build a future with a lasting legacy

Help us make great architecture possible. Responsibly and sustainably. For everyone and with everyone. Because were one rich vibrant global network of insight and expertise with c.3000 people at c.60 locations globally we are a global leader in connecting fixing lifting and anchoring technology for the construction industry

Own where your ambition can take you. Youre free to explore and to specialise so make the most of the opportunity. Whatever you want to do youll have the full support of a global business.

Learn more about our our business and range of trusted product brands here ().

CRH is the leading provider of building materials solutions that build connect and improve our world. Employing c.75800 people at c.3160 locations in 29 countries CRH has market leadership positions in both North America and in Europe.

Without you noticing our products we are everywhere you live work and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit the Paris Metro Rail project but also the Louis Vuitton Museum in Paris parts of the Burj Khalifa and the Kennedy Space Centre.

Learn more about us through the following Link.

About the role

We are currently looking for an ambitious and enthusiasticCustomer Service Representative to join our Sales team based in Ternat Belgium

Purpose of the role:

Ensuring that the process from quotation to order is as smooth as possible to ensure optimal customer satisfaction. Providing the correct technical info so that the order can be placed in the most efficient and correct way.
As a Customer Service Representative youll be the first point of contact and internal ambassador for our clients..
Your initial focus is on the preparation of quotations in consultation with the customer (requesting all technical and commercial data and explaining the proposed solution) and their dispatch to the correct technical department.
Liaise with customers and sales team
Based on a plan collect the correct technical info and enter it in the Cofigurator
Make technical drawings when required by the product
Checking data
Drawing up quotations
In consultation with sales realising markup on orders placed
Identifying errors in the system/stock breaches/missing info
Working with other departments to increase customer satisfaction

Your profile

You operate at least on a Bachelor degree level
You have working experience in the construction sector and proven expertise in Customer Service or After Sales is essential
Theoretical basis of drawing programmes such as CAD or Inventor working experience with these programmes is a plus
You are driven customer-oriented and commercially minded
You are solution-oriented and a team player a central point of contact who can manage difficult situations and offer solutions to bring them to a successful conclusion
Experience with ERP systems (Navision; AX ; Dynamics D365 ; SAP; ...) is a plus.
Youll have a good working knowledge of Microsoft Office and understanding the operation of a CRM software
In addition to Dutch youll have a good knowledge of French and have basic knowledge of English.

This is an exciting role with a reputable market leader that provides a wide range of products in a dynamic sector driven by innovations towards sustainable building solutions. We work with dynamic teams in an international environment and provide a salary commensurate with your skills including a comprehensive benefits package.

What we offer

We are a global business looking to attract and retain the best talent
A culture that values opportunity for growth development and internal promotion
Highly competitive base pay
Pension contribution
Ongoing personal learning and development support

Leviat is an equal opportunities employer. We are commited to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal. We do not accept candidate introductions for this position from recruitment agencies unless you have been instructed to do so by our recruitment team.

Required Experience:

Unclear Seniority

Country: BelgiumCity:TernatReq ID:516891At Leviat you can build a future with a lasting legacy Help us make great architecture possible. Responsibly and sustainably. For everyone and with everyone. Because were one rich vibrant global network of insight and expertise with c.3000 people at c.60 locat...

Country: Belgium
City:Ternat
Req ID:516891

At Leviat you can build a future with a lasting legacy

Own where your ambition can take you. Youre free to explore and to specialise so make the most of the opportunity. Whatever you want to do youll have the full support of a global business.

Learn more about our our business and range of trusted product brands here ().

Without you noticing our products we are everywhere you live work and relax.

Learn more about us through the following Link.

About the role

We are currently looking for an ambitious and enthusiasticCustomer Service Representative to join our Sales team based in Ternat Belgium

Purpose of the role:

Ensuring that the process from quotation to order is as smooth as possible to ensure optimal customer satisfaction. Providing the correct technical info so that the order can be placed in the most efficient and correct way.
As a Customer Service Representative youll be the first point of contact and internal ambassador for our clients..
Your initial focus is on the preparation of quotations in consultation with the customer (requesting all technical and commercial data and explaining the proposed solution) and their dispatch to the correct technical department.
Liaise with customers and sales team
Based on a plan collect the correct technical info and enter it in the Cofigurator
Make technical drawings when required by the product
Checking data
Drawing up quotations
In consultation with sales realising markup on orders placed
Identifying errors in the system/stock breaches/missing info
Working with other departments to increase customer satisfaction

Your profile

You operate at least on a Bachelor degree level
You have working experience in the construction sector and proven expertise in Customer Service or After Sales is essential
Theoretical basis of drawing programmes such as CAD or Inventor working experience with these programmes is a plus
You are driven customer-oriented and commercially minded
You are solution-oriented and a team player a central point of contact who can manage difficult situations and offer solutions to bring them to a successful conclusion
Experience with ERP systems (Navision; AX ; Dynamics D365 ; SAP; ...) is a plus.
Youll have a good working knowledge of Microsoft Office and understanding the operation of a CRM software
In addition to Dutch youll have a good knowledge of French and have basic knowledge of English.

What we offer

We are a global business looking to attract and retain the best talent
A culture that values opportunity for growth development and internal promotion
Highly competitive base pay
Pension contribution
Ongoing personal learning and development support

Leviat is an equal opportunities employer. We are commited to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Required Experience:

Unclear Seniority

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

CRH

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click