Deputy Service Delivery Manager Cyber Security for NATO with security clearance
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Would you like to join the leading international intergovernmental organization
The Deputy Service Delivery Manager supports the Service Delivery Manager in delivering cyber security services within the CSU Brussels unit. This role encompasses active participation in endpoint and gateway security operations cyber incident response service governance and continuous improvement initiatives. Success hinges upon meticulous monitoring proactive problem identification and fostering synergy between diverse technical and managerial teams.
Responsibilities:
Endpoint Security Operation Support
Support the Endpoint Security Team Lead in managing day-today delivery of endpoint security services.
Monitor endpoint security service performance coverage and compliance against defined security baselines.
Track incidents problems changes and service requests related to endpoint security services.
Coordinate with endpoint security engineers users stakeholders vendors and other IT teams to ensure timely issue resolution.
Support documentation reporting on endpoint security posture risks and service KPIs.
Gateway Security Operation Support
Support the Gateway Security Team Lead in managing day-today delivery of gateway security services.
Monitor gateway security service performance coverage and compliance against defined security baselines.
Track incidents problems changes and service requests related to gateway security services.
Coordinate with gateway security engineers users stakeholders vendors and other IT teams to ensure timely issue resolution.
Support documentation reporting on gateway security posture risks and service KPIs.
Cyber Incident Coordination
Support the Section Head and Incident Lead during cyber security incidents.
Support security testing cyber exercises and incident readiness activities.
Service Management & Governance
Assist in monitoring SLA and KPI performance across assigned security services.
Prepare service reports dashboards and management summaries.
Track licenses renewals and entitlements under guidance of the Section Head.
Support problem management by tracking root cause analyses and corrective actions.
Continuous Improvement
Identify operational inefficiencies and propose service improvements.
Support rollout of process improvements automation and standardization.
Ensure lessons learned are captured and applied.
Essential Qualifications & Experience:
5 years experience in supporting cyber security operations or security service delivery in a large and complex environment with high availability.
Strong experience supporting endpoint security services (Trellix) and understanding of endpoint security technologies and concepts.
Experience supporting of gateway security services (e.g. email security gateways web proxies firewalls).
Experience coordinating and tracking incidents problems changes and service requests across multiple teams.
Experience monitoring cyber security service availability performance and compliance against defined baselines.
Good understanding of IT service management (ITIL) principles including SLA/KPI and reporting.
Strong stakeholder coordination and communication skills acting as a link between engineers vendors and service owners.
If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.
Key Skills
- Security Management
- Safety Audit
- Compliance
- Security Operations
- Clearance
- Access Control
- Information Security
- Risk Assessment
- Safety Management
- Safety Risk Management
- Safety Training
- Security Services
- Safety & Quality
- Safety and Security
