Technical Writer
Technical Writer
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1 Vacancy
Job Description
IMPORTANT: Please be aware scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information checks or other sensitive information as part of our hiring process. All correspondence will come from the email domain. If youre unsure please email with questions.
About Zello
Zello is a voice-first communication platform powered by our industry-leading push-to-talk technology to improve collaboration and productivity for desk-less workers. With over 175 million users were the #1 rated push-to-talk app in the world delivering 9 billion (yes with a B) messages a month.
At Zello our company values are at the heart of what we do everyday. Were proud to serve the frontline were privileged to connect people in times of crisis across the globe and were honored to support first responders.
And this is where you come in.
Introduction
Join our growing team in Austin to play a pivotal role in shaping clear compelling technical documentation that directly impacts user experience internal training and sales success. After a successful first year you will have reduced support ticket volume on specific issues elevated our self-service support experience and become the go-to expert in crafting documentation that simplifies complex product details for diverse audiences.
What youll do
Collaborate closely with subject matter experts (product managers sales people engineers) to gather and interpret technical details.
Develop and update clear concise user-focused documentation including self-service articles how-to guides feature tutorials sales enablement materials internal training resources and internal knowledge bases.
Research and write technical whitepapers and engaging blog posts focused on the product its unique capabilities and real-world use cases.
Use AI tools (such as ChatGPT) to accelerate content creation
Create and maintain a support AI chatbot (via 3rd party tools) that our customers can use to self-serve support.
Structure documentation logically and incorporate visual elements (charts diagrams screenshots) to enhance clarity and usability.
Ensure all documentation adheres to our company style guide and industry best practices through meticulous editing and proofreading.
Who you are
An expert user of AI-driven writing tools (especially ChatGPT) skilled at using technology to improve documentation efficiency and quality.
An exceptionally clear precise and literal writer who thrives on making complex topics easy for anyone to understand.
Passionate about organization and structure with proven ability to create logically arranged documentation.
Detail-oriented consistently delivering polished accurate and comprehensive written materials.
A deep analytical thinker who proactively identifies content gaps and improves documentation through user insights and data analysis.
A dedicated reliable worker excited to collaborate in-person at our Austin office and contribute to cross-functional projects in a hybrid work environment.
We hire for potential passion for our mission and a knack for solving difficult problems over checking every qualification box. We have competitive pay equity with significant upside and intentionally design our benefits to encourage healthy and well-balanced employees from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so youre able to pursue and enjoy what matters most to you. And of course we wouldnt be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!
Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
#LI-Hybrid
Employment Type
Full-Time
