Retail Asset Protection & Loss Prevention Specialist

Asset Protection Specialist (Full-Time) - Wayfair Stores

Location: Wilmette IL

The pay rate of this role is $19.00/hr

Overview:

As an Asset Protection Specialist youll play a critical role in ensuring a safe secure and welcoming environment for Wayfair associates customers and visitors. You will actively monitor and respond to security and safety concerns providing support during emergencies and maintaining the integrity of Wayfairs operations. With a focus on professionalism customer service and proactive problem-solving this role is essential to protecting Wayfairs people assets and reputation. The ideal candidate thrives in a dynamic environment collaborating with leadership and Wayfair teams to implement safety protocols and deliver peace of mind to everyone who walks through our doors.

What Does an Asset Protection Specialist Do

• Engage and Protect: Build trust and confidence by greeting visitors contractors and employees with a professional and approachable demeanor. Provide assistance and guidance while maintaining a secure environment.
• Monitor and Respond: Actively oversee security systems including CCTV access control and alarms to identify and address potential risks. Respond promptly to incidents emergencies or safety concerns ensuring the safety of all individuals on-site.
• Demonstrate Reliability: Attendance and punctuality are crucial to maintaining a secure environment. Proactively communicate and plan for any unexpected events to ensure consistent coverage and support.
• Always Be Vigilant: Approach every shift with a proactive mindset identifying and addressing potential security risks before they escalate. Maintain detailed records of incidents daily activities and safety assessments to support continuous improvement.
• Provide Safety Expertise: Leverage your knowledge of all site-specific policies and security protocols. Implement emergency response procedures and access control systems to ensure compliance with Wayfairs safety standards. Conduct regular safety assessments and resolve issues promptly.
• Support Operational Excellence: Collaborate with the Asset Protection Manager and Lead on investigations initiatives and safety training. Assist in maintaining a clean organized and secure environment for all.
• Adapt to a Fast-Paced Environment: Thrive in a dynamic setting with rapidly changing priorities maintaining focus and composure during high-pressure situations.
• Deliver Exceptional Service: Commit to providing a safe and welcoming experience for everyone at Wayfair. Handle sensitive situations with discretion professionalism and empathy ensuring confidentiality and trust.

What are the Job Requirements

• Asset Protection & Security Experience: 1 year of experience in asset protection security or a related field required. (Experience with access control systems & CCTV systems is a plus.)
• Educational Background: High school diploma or equivalent required.
• Flexible Availability: You must be available to work a flexible schedule including nights weekends and some holidays.
• Customer-Facing Experience: 1 year of customer service experience in a retail or customer-facing environment is preferred.
• Physical Capabilities: Ability to stand and walk for prolonged periods and lift up to 50 pounds unassisted.
• Technical Proficiency: Comfortable using Google Workspace including Gmail Google Sheets and other tools with the ability to learn and navigate necessary security and operational systems.
• Core Competencies: Strong professionalism independent judgment and discretion in handling sensitive or confidential situations. Outstanding written and verbal communication skills to effectively document incidents and interact professionally with individuals at all levels.
• Time Management & Multitasking: Proven ability to prioritize tasks manage multiple responsibilities simultaneously and maintain focus and accuracy in a fast-paced environment.

Additional Physical and Environmental Requirements:

• Physical Demands
• Frequent movement including standing stooping kneeling crouching
• Occasional lifting carrying pushing and pulling up to 50 lbs
• Frequent repetitive motions and coordination
• Constant handling grasping and communication (talking/hearing)
• Ability to ascend/descend stairs and balance
• Working Environment
• Some exposure to cold heat and humidity
• Occasional noise and vibrations
• Minimal hazards and seasonal temperature changes

What are the Benefits*

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical dental and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediatelybecause work-life balance matters.
• 401(k) with Company Match: Well match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employmentlearn grow and get support along the way.
• Wayfair Employee Discount: Save big on the pieces you loveplus get 10% off at our in-store restaurant .
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

And So Much More: Weve got more good stuff where that came from! Our full-time roles receive the full benefits package while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!