BMV Customer Service Representative (460853)
BMV Customer Service Representative (460853)
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Salary Not Disclosed
1 Vacancy
Job Description
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state youll find competitive compensation a robust benefits package and a commitment to work-life balance. Most importantly youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
Role Overview:
The Indiana Bureau of Motor Vehicles contact center is a remote call-center-based operational team that focuses on providing excellent customer care. Were looking for friendly people with top-notch communication skills who are passionate about helping Hoosiers and delivering results. If you are a detail-oriented individual who loves problem-solving we want you on our team!
Salary Statement:
The salary for this position traditionally starts at$29588.00.
A Day in the Life:
The essential functions of this role are as follows:
- Use your job knowledge to conduct customer transactions
- Answer customers questions and provide guidance
- Assist with the daily opening and closing of the branch
- Check transactions to ensure accuracy timeliness and proper accounting
- Work with leadership to resolve escalated customer concerns and system problems
- File applications as completed throughout the day
The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.
What Youll Need for Success:
You must meet the following requirements to be considered for employment:
- High school diploma or equivalent.
- Customer service experience.
- Top-notch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Ability to travel up to 20 percent of the time to branch. locations training or branch-related community activities.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account which includes bi-weekly state contribution
- Deferred compensation 457(b)account (similar to401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust comprehensive program of leave policies covering a variety of employee needs including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation personal and sick leave time off
- 12 paid holidays 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parkingfor most positions
- Free LinkedIn Learningaccess
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting selecting developing and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .
Required Experience:
Unclear Seniority
Employment Type
Full Time
