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You will be updated with latest job alerts via emailJob Description: Customer Portal & Sample Specialist
Job Title: Customer Portal & Sample Specialist
Department: Customer Service
Reports To: Team Lead Sales Administrator
Location: Mumbai
Job Summary: The Customer Portal & Sample Specialist is tasked with overseeing the customer portal operations and managing the entire sample processing workflow from initiation to completion. This role involves guaranteeing a smooth user experience within the customer portal ensuring the meticulous maintenance of records and collaborating with various functions to ensure prompt delivery of samples. Furthermore the specialist is expected to evaluate portal usage analytics to improve customer interaction resolve any issues associated with the portal and deliver outstanding customer service by addressing inquiries and feedback concerning the portal and sample requests.
Key Responsibilities
Job Description:Customer Portal & Sample Specialist
Job Title:Customer Portal & Sample Specialist
Department:Customer Service
Reports To:Team Lead Sales Administrator
Location:Mumbai
Job Summary:The Customer Portal & Sample Specialist is tasked with overseeing the customer portal operations and managing the entire sample processing workflow from initiation to completion. This role involves guaranteeing a smooth user experience within the customer portal ensuring the meticulous maintenance of records and collaborating with various functions to ensure prompt delivery of samples. Furthermore the specialist is expected to evaluate portal usage analytics to improve customer interaction resolve any issues associated with the portal and deliver outstanding customer service by addressing inquiries and feedback concerning the portal and sample requests.
Key Responsibilities
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Key Activities
Key Activities
Required Experience:
Unclear Seniority
Full Time