drjobs Customer Portal & Sample Specialist (12078)

Customer Portal & Sample Specialist (12078)

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1 Vacancy
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Job Location drjobs

Mumbai - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description: Customer Portal & Sample Specialist

Job Title: Customer Portal & Sample Specialist

Department: Customer Service

Reports To: Team Lead Sales Administrator

Location: Mumbai

Job Summary: The Customer Portal & Sample Specialist is tasked with overseeing the customer portal operations and managing the entire sample processing workflow from initiation to completion. This role involves guaranteeing a smooth user experience within the customer portal ensuring the meticulous maintenance of records and collaborating with various functions to ensure prompt delivery of samples. Furthermore the specialist is expected to evaluate portal usage analytics to improve customer interaction resolve any issues associated with the portal and deliver outstanding customer service by addressing inquiries and feedback concerning the portal and sample requests.

Key Responsibilities

Job Title:Customer Portal & Sample Specialist

Job Summary:The Customer Portal & Sample Specialist is tasked with overseeing the customer portal operations and managing the entire sample processing workflow from initiation to completion. This role involves guaranteeing a smooth user experience within the customer portal ensuring the meticulous maintenance of records and collaborating with various functions to ensure prompt delivery of samples. Furthermore the specialist is expected to evaluate portal usage analytics to improve customer interaction resolve any issues associated with the portal and deliver outstanding customer service by addressing inquiries and feedback concerning the portal and sample requests.

Key Responsibilities

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Key Activities

Qualifications and Skills

Key Activities

Qualifications and Skills


Required Experience:

Unclear Seniority

Employment Type

Full Time

Department / Functional Area

Customer Service

About Company

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