Banking Associate

Business Unit:Digital Experience Centre
Salary Range: 23500 - 24500 per annum
Location: UK Hybrid - Glasgow/Gosforth

Our Team

Our Credit Cards teamwork in a fast paced exciting environment where no two days are the same. Theres a buzz in the department and its the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for new and existing customers supporting them with a digital first attitude and generally impressing our customers with our credit card expertise. Making people happier about money involves us building strong relationships solving problems and generally just having great conversations through our Live Chat telephony and Social platforms.

What youll be doing

• Speaking with our customer through various platforms such as Live Chat and over the Phone supporting them with their queries and questions
• Actioning changes requests and providing expert support and information around our Credit Card products and accounts
• Work towards and achieve excellent customer outcomes managing internal admin procedures
• Have a digital first attitude so our customers can leave a conversation with the capacity to support themselves moving forward
• Go the extra mile for our Vulnerable Customers catering support and showcasing an interaction that you wouldnt get anywhere else

We need you to have

• Strong experience delivering exceptional customer service in either digital or face to face environment with a focus on creating a positive lasting impression
• Telephony Experience with the ability to effectively assist customer in a remote capacity
• Speed accuracy and confidence to provide expert service
• An open mind to learn and adapt to processes within our area
• Basic technological expertise of handling multiple applications at once

Its a bonus if you have but not essential

• Experience within the Digital Banking world/financial industry

Our opening hours are from 8 - 6 Monday to Friday and Saturday 9-3. Shifts fall in line within these opening times following assigned shift patterns such as 08:00 - 15:30 or 10:30 - 18:00. You would also be expected to work the occasional Saturday shift in which you would be applied a day off through the week prior

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover income protection and life assurance.
• Flexible benefits include Cycle to Work wellness and health assessments and critical illness.

And theres no waiting around youll enjoy these benefits from day one.

Feeling insatiably curious about this roleIf were lucky to receive a lot of interest we may close the advert early and would hate you to miss out.

Were all about helping you Live a Life More Virgin so happy to talk flexible working with you.

Say hello to Virgin Money
Were making great strides towards achieving our ambition of becoming the UKs best digital bank. As a full-service digital bank with a heritage stretching back over 180 years were a workforce to be reckoned with and were putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in peoples lives. Were customer-obsessed and work tirelessly to deliver on our purpose Making You Happier About Money. This means were able to do banking differently and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Its important to note that there may be occasions where its not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but well need you to confirm you have the right to work in the UK

If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced pre-employment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.