Operations Support Representative 3 (10114)
Operations Support Representative 3 (10114)
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Job Description
Affiliation: MoveUP
Employment Status: Part-Time Regular
Salary: $31.33
Short-term Incentive Eligible: No
Workplace Flexibility: No
Posting End Date: Open until filled
As the provinces largest energy provider with more than 100 years of knowledge and experience we proudly deliver renewable energy natural gas electricity and propane to 1.3 million customers.
Were actively seeking new talent to join our mission of transforming B.C.s energy landscape. As one of BCs Top Employerswith a diverse team of over 2700 employees we are committed to a safe and inclusive culture where each of us can connect belong and grow. Join us and together lets shape a brighter future for B.C.
Position Overview
To provide a wide range of administrative support functions to FortisBC Operations and Engineering.
Responsibilities
Performs all of the duties of an Operations Support Representative 2 (OSR 2) in addition to the following:
- Answers non-routine enquiries and provides a wide range of detailed job information to crews customers other utilities and government authorities. Expedites field resources tools equipment and materials as necessary. Uses technical knowledge and understanding of operations policies and procedures.
- Analyzes interprets and communicates a variety of information to support the operations group.
- Receives or initiates reports of system faults or damage and follows FortisBC procedures to notify and assign FortisBC personnel and contact various bodies such as government agencies municipal engineers railways telcos police and fire departments as well as key customers to report proposed construction maintenance or emergency activities.
- Processes work orders and notifications. Enters and/or corrects field completion data to maintain data integrity including measurement readings defect and failure data and follow-on work requirements.
- Orders and arranges required resources materials supplies equipment deliveries and pick-ups for specific material 3rd party resources as requested. Maintains record of availability of various services.
- Maintains contact with Field Resources regarding scheduled and on-going work and completion dates and information. Answers enquiries regarding delivery dates meter identification requests for field resources equipment history and job status from internal and external parties.
- May provide direction to the OSR 2 positions.
- Performs related duties of a minor nature related to the above duties which do not affect the rating of the job.
Requirements
- Education: High School graduation.
- Experience: Nine (9) months directly related relevant work experience typically gained as an OSR 2.
- Strong organizational skills including the ability to multi-task prioritize and work under pressure during emergencies peak workload periods and to meet tight deadlines.
- Strong verbal communication skills including telephone call handling skills the ability to respond to difficult or demanding situations with tact and diplomacy. Courteous professional manner in dealing with internal and external contacts including positive interpersonal skills and the ability to work in and contribute to a team environment.
- Strong written communication skills including the ability to correct spelling punctuation and grammatical errors as required to prepare and compose a variety of external and internal correspondence and process enquiries.
- Working knowledge of computer systems operations environment and peripherals and various applications software in use in the department (SAP & suite of MS Office products).
- Knowledge of field operations (Operate & Maintain Order Fulfillment Emergency Meter-to-Cash) processes and procedures.
- Knowledge of work and office processes and procedures.
- Ability to interpret data from a variety of sources.
Additional Information
- This position has restricted holiday availability based on operational requirements for certain months of the year
Our engaging workplace offers a wide range of challenging opportunities while being safe inclusive and diverse. We offer a competitive salary and benefits package while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC please visit the Youre Applying. What now page for additional information.
FortisBC acknowledges and respects Indigenous Peoples in Canada on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
