Sr. Product Manager, AI-Powered Engagement - Contractor
Sr. Product Manager, AI-Powered Engagement - Contractor
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1 Vacancy
Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
Were seeking a passionate Sr. Product Manager AI-Powered Engagement to spearhead the integration of AI technologies across Five9 and recently acquired companies like Acqueon driving the next generation of intelligent customer engagement. Your expertise in AI product development platform integration and SaaS innovation will help shape the future of intelligent customer engagement. Were looking for a visionary with a can-do attitude strategic prioritization skills deep technical understanding of AI systems customer-centric thinking and a drive to deliver measurable business outcomes. You will be at the forefront of CCaaS and AI innovation helping create a unified intelligent customer engagement platform.
Location: US
Contract duration: 18 months
Key Responsibilities:
- Define prioritize and deliver AI-powered features to drive the next generation of intelligent customer engagement
- Utilize deep expertise in AI technologies including natural language understanding and machine learning to address the challenges in outbound operations
- Conduct thorough market analysis to understand competitor offerings and user needs guiding the product roadmap towards differentiation and leadership.
- Translate product strategy into detailed requirements prioritizing features and functionalities in collaboration with engineering design and go-to-market (GTM) teams.
- Foster strong relationships with new and existing customers leveraging their feedback to refine products and influence positive outcomes.
- Embrace a hands-on approach capable of navigating from high-level strategic vision to detailed execution.
- Chart the products lifecycle ensuring a strategic roadmap from ideation to market launch
Requirements
- Bachelors degree in computer science engineering business or related field; an MBA or similar advanced degree is preferred.
- A minimum of 5 years of experience in software product management preferably within an enterprise SaaS environment or consumer applications serving millions of users.
- Proven track record of developing and executing large-scale product deliveries with successful product launches across various platforms.
- Significant experience with AI digital channels and automation technologies in particular Agent Assistance and Self-service conversational AI (Voice/Chatbot) demonstrating an ability to innovate and deliver in these domains.
- Strong analytical and problem-solving skills with a knack for understanding user needs and market dynamics.
- Experience in managing beta programs gathering user feedback and conducting A/B testing to validate product directions.
- Excellent collaboration skills with the ability to motivate and guide a product development team work effectively across functions and lead through influence in a global team environment.
Bonus Points
If you have a fervent passion for innovation armed with hands-on experience in design thinking experience-based road mapping lean startup methodologies and other progressive innovation practices.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Senior IC
Employment Type
Contract
