BDC Director
BDC Director
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Job Description
Do you love working with new technologies and innovative products We are seeking an energetic individual to lead our unique and fast-paced Business Development Team. This is a great opportunity to advance your career in retail automotive.
In this role you will supervise our multi-franchise Sales and Service Business Development Center. You will be tasked with taking a well-performing group of individuals and taking them to the next level of performance. Strong mentorship and coaching abilities are a must.
Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston.
A proud member of the Commonwealth and of Lawrence MA we also recognize the value of giving back to the community. Thats why weve given back to a variety of local charities and youth organizations throughout the 20 years weve been here.
The customer always comes first but without great employees we could not achieve this.
What We Offer
- Medical and Dental
- Growth opportunities
- Family owned and operated
Responsibilities include but are not limited to the following
- Monitor the performance of BDC reps
- Organize and report on department performance metrics
- Develop and implement an ongoing training regimen
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet phone and live chat inquiries using email phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions keeping positive relationships with teammates sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role in a similar capacity
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Bilingual a plus
Required Experience:
Director
Employment Type
Full-Time
