Lead Historic Interpreter
Lead Historic Interpreter
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Job Description
Job Title: Lead Historic Interpreter
Department: Interpretation
Reports to: Director of Historic Interpretation and Education
Classification: Full-Time; Hourly; Non-exempt
Type: In-person; Nashville TN 37205
Compensation: $20 per hour
About the Position
The Lead Historic Interpreter is a management-level role within the Interpretation Department. This position collaborates with the Assistant Director and Director of Historic Interpretation to ensure smooth professional and guest-centered daily tours and interpretive programs. It requires a leader who thrives on both structure and hospitality - someone who can manage people and processes while setting the tone for exceptional guest experiences. The Lead Historic Interpreter also assists with daily scheduling and ensures newer interpreters receive beneficial guidance aligned with our organizations values fostering a supportive environment where they feel comfortable seeking help.
Acting as the departmental supervisor during weekend operations or when senior leadership is off-site the Lead Historic Interpreter models service excellence oversees interpreter performance addresses guests needs and ensures daily operations run efficiently and effectively.
Duties/Responsibilities
- Deliver historically accurate engaging and hospitality-forward tours to a diverse audience.
- In conjunction with the Assistant Director and Director of Historic Interpretation oversees daily operational flow for interpreters including scheduling and shift coverage.
- Serve as a liaison between frontline staff and upper management relaying feedback and resolving real-time concerns.
- Train and mentor new interpreters reinforcing professional expectations and interpretive excellence.
- Promote and enforce service standards tour pacing and hospitality best practices.
- Assumes the role of manager on duty in the absence of the departments Director and Assistant Director primarily on weekends.
- Ensure a clean organized and welcoming interpreter office environment.
- Collaborate with other departments to ensure a seamless site-wide guest experience.
- Address customer service issues by understanding the guests concerns identifying the root cause and presenting viable solutions.
- Assists upper management with projects as assigned
Required Skills/Abilities
- Bachelors degree in museum studies history education hospitality or a related field - or at least two (2) years of relevant professional experience in museums historic sites hospitality tourism or a related field.
- At least one (1) year of management or supervisory experience in a team-based setting.
- Demonstrated excellence in hospitality and customer service.
- Punctual highly organized and detail oriented
- Leadership mentorship and problem-solving skills.
- Strong written and oral communication skills
- Dedicated to ongoing learning and professional development within the field of Historic Interpretation
- Proficiency in Google Suite and Microsoft Office including shared calendars Excel and Word.
Work Environment and Physical Demands
- Ability to travel work weekends and/or some evenings as necessary in the performance of assigned responsibilities
- Belle Meade Historic Site & Winery is open daily from 9:00 am to 5:00 pm; the work schedule for this position reflects these hours.
- Involves a mix of indoor work for planned events and outdoor activities for walking tours with an exposure to various weather conditions.
- Position requires prolonged standing and walking with the ability to bend stoop squat turn and pivot. Necessitating stamina to navigate uneven terrain and lead tours safely on varying terrains.
- Must be able to provide necessary provisions for individuals with diverse mobility needs.
Employment Type
Full Time
