Senior Consumer Insights Manager
Senior Consumer Insights Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Opportunity:
Chewy is in search of a Insights Manager to join our Consumer Insights team at our Bellevue WA Boston MA Plantation FL or Minneapolis MN offices. This role will strengthen our consumer-centric approach by leading key research programs end-to-end that inform marketing strategy enhance brand engagement and shape breakthrough customer experiences. Working closely with Marketing Analytics Product and customer-facing teams this person will help deliver a 360-view of U.S. pet parents and Chewy customers to guide strategic insight-driven decisions. This role also supports competitive intelligence by bringing deep knowledge of the pet industry and key competitors.
As the voice of the consumer theyll lead end-to-end research influence stakeholders and ensure insights are understood embraced and applied across teams.
What Youll Do:
- Independently manage and execute a variety of end-to-end research projects that build foundational consumer understanding for key categories and the Chewy brand.
- Manage and operate Chewys DIY quantitative survey insights platform to deliver timely cost-effective research aligned with business needs.
- Monitor consumer trends and competitive activity across industries translating findings into actionable insights to guide marketing and product development strategies on an ongoing basis.
- Synthesize complex data across studies into clear compelling stories with strategic recommendations.
- Support competitive intelligence by leveraging deep knowledge of the pet industry and key competitors.
- Develop Monthly and Quarterly reports with key insights from research completed to share with the broader organization.
- Partner with Consumer Insights team to drive a culture of consumer curiosity insight generation and analytical thinking.
What Youll Need:
- Highly motivated self-starter who can roll up your sleeves and work in a fast-paced sometimes ambiguous environment.
- 8 years of experience in managing end-to-end quantitative and qualitative research programs for major consumer retailer and/or tech brands.
- Strong project manager with a track record of delivering complex research on time and on budget.
- Analytical and empathetic thinker who turns data into meaningful human insights with strong writing and storytelling skills.
- Experienced and engaging presenter who can both inform and inspire bringing data to life with compelling human insights and context.
- Proficient in using syndicated data tools (e.g. Nielsen MRI Numerator) to enhance insights and support strategic decision-making.
- Comfortable juggling multiple projects and collaborating cross-functionally.
- Comfortable conducting qualitative interviews and uncovering rich human-centered insights through direct conversations.
- Experience with tracking programs (brand equity NPS etc.).
- Proven ability to manage vendors including RFP development.
- Bachelors degree in marketing business statistics research or related field.
Required Experience:
Manager
Employment Type
Full Time
