Front Desk Supervisor - Embassy Suites Downtown South Congress

Embassy Suites by Hilton Austin Downtown South Congresslocated next to the Congress Avenue Bridge and Lady Bird Lake is looking for aFull-Time Front Desk Supervisorto join our awesome front desk team!

Join the #1 Best Big Company to Work For and enjoy excellent benefits - medical insurance matching 401k PTO tuition reimbursement and Hilton travel benefits!

At the Embassy Suites Downtown South Congress we strive for delivering excellent customer service with each and every guest interaction. We are looking for talented individual who is very passionate to Make A Difference in our guest lives while they are staying with us.

APPLY RIGHT NOW! (It only takes a couple of minutes use your phone) and a Hilton recruiter will be in touch.

What will I be doing

As a Front Desk Supervisor you report to theRooms Managerand your main roles and responsibilities areessentially specific to the following:

• Oversee and manage the front desk operations by completinga checklist of important daily tasks determining room/rate availability and makedecisions in the best interest of the hotel
• Authorize revenue allowance to remedy guest problems
• Provide excellent guest service guidance and leadership to ensure consistent customer service
• Assign and instruct team members in details of daily tasks
• Monitor lobby traffic to make staffing adjustment accordingly
• Resolve customer complaints by conducting a thorough research of the situation
• Empower team members to Make It Right
• Train supervise coach & counsel team members
• Monitor staff performance and make recommendations for all training related issues to address inconsistencies
• Prepare and conduct daily pre-shifts to communicate important informationwith all staff to provide excellent guest service in accordance to Hilton standards
• Promote and enroll guests into Honors program
• Achieve specific monthly goals

• Perform other duties as assigned by Director or Assistant Director
• Complete daily checklists of duties to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.
• Pre Register all VIPs and Hilton Honors Reservations so that the rooms may be inspected and at the same time to ensure amenities are delivered to the correct rooms.
• Transmit daily HHonors and airline bonus mileage accounts.
• Prepare daily forecast of expected arrivals and departures using analysis and judgment skills.
• Operation of office equipment such as facsimile and photocopier as needed.
• Respond promptly to guest requests for a supervisor of manager.

What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

EOE/AA/Disabled/Veterans