Job Title: Patient Registration (Supervisor)
Facility: North Memorial Health
Location: Golden Valley MN
Duration: 13 Weeks (Temp to Perm)
Shift: 1:00 PM 7:30 AM Weekends by Rotation Occasional On-Call
Pay Rate: $32/hr (W2) $34/hr (1099) - (No overtime/holiday multipliers)
EMR System: Epic
Job Description:
North Memorial Health is seeking a Patient Registration Supervisor to oversee the night shift operations of hospital-wide registration services. This leadership position ensures accuracy compliance and efficiency across patient access points while supporting Revenue Cycle and Service Excellence goals.
The Supervisor will directly manage a team of 15 union staff members monitor Epic work queues and foster a culture of accountability and continuous improvement. The ideal candidate will be a skilled communicator with strong team leadership experience and a thorough understanding of front-end revenue cycle functions.
Key Responsibilities:
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Supervise and support the daily activities of patient registration staff during night shifts.
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Monitor Epic work queues and ensure timely and accurate completion of tasks.
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Support regulatory compliance by keeping staff informed of changes in payer or policy requirements.
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Collaborate with leadership to develop implement and maintain divisional policies procedures and training resources.
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Analyze team performance and workflow efficiency; generate reports on key metrics.
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Recruit develop and retain top talent while ensuring optimal staff scheduling and productivity.
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Partner with other departments to streamline front-end operations and promote service excellence.
Requirements:
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High school diploma or equivalent Required
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Associates or Bachelors degree in Business Healthcare or related field Preferred
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Minimum of 3 years of supervisory experience in a healthcare setting Required
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Proven front-end point of service experience in patient access or registration Required
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Strong problem-solving and critical thinking skills Required
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Excellent customer service and interpersonal communication skills Required
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Experience working in a unionized environment Preferred
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Proficiency with Epic EMR Highly Preferred
About North Memorial Health:
North Memorial Health is an inclusive community-focused healthcare system with two hospitals and over 25 clinics throughout Minnesota. Recognized nationally for trauma care womens health and overall quality the system prioritizes team member wellbeing diversity and clinical excellence. Both hospital campuses have been named to top hospital lists by Fortune Merative and Womens Choice Awards.
Additional Notes: