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About the Team:
Capco Global IT ensure that our employees are always able to conduct business with our client in the safest way whilst allowing flexibility and enabling to work while travelling or at home. The team support over seven thousand people globally across three territories using an IT infrastructure team of just 37 people.
The core of Capcos business is consulting but we also have digital engineering departments who look at emerging tools and help clients with advanced data processing.
Capco IT is an IT department with global standards but the freedom to operate independently where it makes sense. Reporting into the IT Director are 3 Territory Leaders whose main role is to ensure that the operational service in their territory aligns to agreed service levels and improve the service that we provide. Each territory consists of circa 9 people whose main role is 1st/2nd line operational support and procurement. Supporting these teams are 6 technical SMEs/Managers who ensure that the core infrastructure is monitored and maintained.
About the Job:
The Capco IT Analyst role reports directly to the local regional IT Manager and is responsible for first- and second-line IT Support alongside a Senior IT Analyst based in the same office. Capco is looking to employ someone with previous IT Support experience who is keen to learn.
The Analyst IT support role requires the ability to communicate with and assist staff of all levels across the company. Solid 1st and 2nd Line experience and a good customer service background with great ability to accurately resolve queries face to face as well as over the phone and email is expected. Flexibility with working occasional evenings and weekends may be required.
What Youll Get to Do:
Primary responsibility will be in the office the role is based in with telephone support provided to other offices globally during normal working hours as part of Capcos follow the sun support model. This will include liaising with local IT staff in Americas Europe and APAC. There will be a requirement to be flexible with shift work to cater for global time zones from 08:00 to 18:00
Regular trips may be required to remote offices to provide onsite support to staff diagnose issues with networkinfrastructure and assist with resolution.
Responsibilities for assisting with tasks include;
Examples of the main duties are:
What Youll Bring with You:
Why Capco
A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks transform existing ones and help our clients navigate complex change. As consultants we work on the front-end business design all the way through to technology implementation.
We are the largest Financial Services focused consultancy in the world serving everyone from global banks to emerging FinTechs from strategy through digital transformation design business consulting data and analytics cyber cloud technology architecture and engineering.
Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset and have minimal bureaucracy. We have no internal silos that get in the way of your career opportunities or ability to focus on our clients and make a difference to the business. We offer the opportunity for everyone to learn rapidly take on tough challenges and get promoted quickly. We take pride in our creative collaborative diverse and inclusive culture where everyone can #BYAW.
We offer highly competitive benefits including medical dental and vision insurance a 401(k) plan tuition reimbursement and a work culture focused on innovation and creation of lasting value for our clients and employees.
Ready to take the Next Step
If this sounds like you we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.
Required Experience:
IC
Full Time