Service Appointment Coordinator
Service Appointment Coordinator
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Job Description
Jack Demmer Ford of Wayne is seeking aFull-Time Service Appointment Coordinator. We are a family-owned and operated dealership group proudly serving the community since 1957. At Jack Demmer we believe all great relationships are built on mutual trust integrity and loyaltyand that philosophy is the Demmer Difference.
Position Summary:
As a Service Appointment Coordinator you will be responsible forscheduling in dealership service and mobile service appointments answering inbound service calls performing outbound calls for recalls and needed repairs and ensuring exceptional customer follow-up before and after each appointment. This role is central to driving service business maintaining high levels of customer satisfaction and supporting the goals of the service department.
Key Responsibilities:
Schedule service and mobile service appointments for inbound calls and internet leads
Answer incoming service phone calls in a friendly efficient manner
Place outbound service calls to generate business including recall notifications and repair follow-ups
Confirm and follow up on all service appointments
Maintain detailed accurate records of customer interactions and appointments using our service scheduling system
Support service department goals by maximizing appointment opportunities
Work in a fast-paced team-oriented environment with individual performance goals
Communicate with customers via phone text and emailno in-person interactions required
What We Offer:
Starting at $18/hour Pay Negotiable Based on Experience
Full benefits package
Supportive and professional work environment
Flexible schedule with no Saturdays or Sundays
Opportunity to grow within a reputable family-owned dealership
What Were Looking For:
Minimum of 1 year of customer service experience in automotive retail sales apartment leasing or restaurant/hospitality
Strong phone communication skills
An outgoing and friendly personality
Ability to follow and memorize procedure and scripts
Attention to detail organizational and time management skills
Comfortable working on phones email and textno face-to-face meetings required
How to Apply:
Please submit your resume and a brief cover letter including:
Why youre seeking a new opportunity or leaving your current role
Why you believe youre the best fit for this position
Join the Jack Demmer family and experience the Demmer Differencewhere your voice matters your work is appreciated and your potential is limitless.
Required Experience:
IC
Employment Type
Full-Time
