Program Manager - Dropbox
Program Manager - Dropbox
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Job Description
If you are a current employee who is interested in applying to this position please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do we believe in creating growth for our clients our employees and our community. For the past 35 years we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand sales customer success and revenue operations solutions. We are passionate about cultivating career advancements for our people and support them through mentorship leadership and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values embraced by our 3000 employees worldwide. From our headquarters in Utah USA to our global offices in India Ireland Bulgaria Mexico the Philippines and Australia we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth as well as how you can make an impact by driving growth for your team.
About the Global Program Manager - Dropbox:
MarketStar is looking for an experienced Program Manager to support our Dropbox chat team. As the Program Manager youll demonstrate an exceptional ability to execute processes programs and tools that drive the continued success of customers while enabling scale providing professional development for the team and building a world-class Customer Success function. The ideal candidate will have a proven record of leading teams that delight customers improve brand loyalty and accelerate revenue within a rapidly growing business.
Location: Ogden UT - Hybrid
What will you do
Collaboratively work with client and internal teams to drive success outcomes with an assigned customer base
Identify opportunities for continuous improvement provide timely feedback and implement strategic recommendations to optimize program processes and performance
Enable the team to identify opportunities to expand revenue in accounts through cross-sell and up-sell
Improve the customer experience and future lifetime value through successful customer onboarding product adoption and customer enablement
Drive new business growth through greater customer advocacy and reference-ability
Create a review cadence to ensure program effectiveness by owning monitoring and managing performance metrics for the team
Maximize productivity of team members through proactive performance management coaching development and mentoring
Enhance effectiveness and efficiency through the right orchestration of human and tech engagement
What Will You Need to Succeed
Bachelors degree in related field or equivalent work experience
Minimum 5 years of B2B sales customer success or account management experience
3 years of frontline leadership experience; 1 year of second level leadership preferred
Strong familiarity with chat platforms and demonstrated success managing sales chat teams
Experience managing global teams across multiple regions and time zones is preferred
Highly self-motivated and collaborative attitude with a strong drive to contribute to and exceed team goals
Ability to lead and manage in a virtual team environment
Strong empathy for customers AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Data-driven mind-set with demonstrated ability to analyze data to determine business decisions
Proven ability to inspire teams as a creative and motivational leader
Demonstrated desire for continuous learning and improvement
Skilled in communication both written and verbal with demonstrated expertise in managing time making sound decisions delivering compelling presentations and driving successful negotiations
Tech savvy and proficient with Microsoft Office sales/customer success technology
Successful track record in stakeholder/client relationship management including an ability to confidently present in WBR MBR and QBR settings
What We Offer:
In our commitment to our We Care value we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match hardship loan program access to financial wellness advisor
Comprehensive healthcare coverage including medical dental and vision
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process please contact us at for assistance.
Required Experience:
Manager
Employment Type
Full-Time
