Senior Executive - Patient Care Services (2083)
Senior Executive - Patient Care Services (2083)
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Job Description
Objective
To effectively handle overall Registration Billing and queries for the patients & to create a patient centric team atmosphere.
Principal Accountabilities :
Principal Accountabilities
(A) Operational
1. Efficient delivery of Procedures
Appointment admission and discharge of patient
Billing invoice generation
Maintenance of daily scroll
Cash/Credit/Corporate billing and discount information to customers.
2. Registration
Ensure timely and accurate registration procedures.
Ensure information of all policies and guidelines to patients / attendants with other queries if any.
3. Cashiering
Shift handling including cash credit corporate and TPA billing and refunds if any during the shift and submission of daily account with details to finance.
Responsible for Opening and Closing of shifts.
4. Reports
Co ordination with other departments for the purpose of diagnostics and other reports to reach concerned area in time.
5. Customer Interaction
Achieving high Levels of customer satisfaction during interaction.
Ensure effective resolving of customer issues with follow up if required.
6. Effective utilization of Hospital Information system and other software provided for tasks assigned periodically.
To have strong product knowledge of systems and procedures enabling to address the related issues and tasks assigned from time to time.
7. Inter departmental coordination
Able to practice effective inter departmental co ordination for the purpose of timely achievement of the given tasks and responsibilities.
8. Familiarization with Induction Manuals and Operating procedures
To go through the induction manuals of the department and also know the amendments from time to time.
Take and active part in the departmental as well as cross-departmental training form time to time with approvals.
Ensure all trainings are attended mandatory for the departmental functioning.
Performance Parameters
Accuracy of invoicing/ billing / documentation.
Punctuality and discipline on the job
Dissemination of accurate and updated information
Team work & customer handling skills
Confidentiality & Integrity
Service Excellence
Software Handling Skills
Communication skill
Attitude
Education
Graduation
Experience
0-2 years in Healthcare / Service industry
Knowledge
Pleasant Personality
Energetic and Team Player
Good Communication Skills
Software handling Skills or Ability for the same.
Attitude
Required Experience:
Senior IC
Employment Type
Full Time
