Job Description

Job Code:

Position

Partner Office Head

Reporting To

Regional Manager

Department

Agency

Function

Agency Sales

Location

Band

3

Job Summary:

• Responsible for productivity of the Agency Office
• Agent Recruitment and Development
• Attaining sales goals delivering exceptional customer service and growing the offices revenues YoY

Key Responsibilities/ Key Deliverables:

• To meet the revenue targets for the Branch
• To track the productivity measures as per the GPA : Premium per agent case rate persistency Paid cases per agent CSG Calls Retention Rate and annual WFYPstandards.
• To identify interview and select new Agency Development Managers

• Conduct weekly performance review (PRP) for ADMs
• To ensure retention of FLS by formulating their development plans meeting their training needs and communicating with them on a regular basis .
• Maximise Profitability by utilizing Protection Sales and Cross-Sell
• Monitoring Employee parameters like Overall ADM meeting WFYP Standards and New ADM Success
• Supervise the activity plan of ADM & Agents to ensure that these are fulfilled as per the desired standards
• To ensure that all FLS and Agents under supervision perform as per the companys rules and regulations
• Taking care of Customer parameters in the shape of 13th & 25th month persistency
• Taking care of MTD Active agent Manmonths

Measures of Success:

• GPA
• AFYP
• Case Active Rate
• Recruitment (ADM/Agent/AM)
• Retention (ADM/Agent/AM)
• Variable AAP/AM Plan Achievement (Recruitment/Sales)
• Cross Sell plan ach.
• Super Star Agent plan ach.
• Persistency
• Over All ADM meeting WFYP stds
• ADM Promotions

Job Specifications:

Education & Experience:

• Graduate preferably with an MBA
• 7-10 years of experience in sales and sales management recruitment supervision and development of people
• Should have local market exposure and experience in process driven quality sales system organizations

Knowledge & Skill Matrix:

• Familiarity with local market
• Skills in recruitment supervision & development of teams
• Result orientation
• Strong network
• Demonstrated ability in leading people
• Achievement Orientation

Job Description

Job Code:

Position

Partner Office Head

Reporting To

Regional Manager

Department

Agency

Function

Agency Sales

Location

Band

3

Job Summary:

• Responsible for productivity of the Agency Office
• Agent Recruitment and Development
• Attaining sales goals delivering exceptional customer service and growing the offices revenues YoY

Key Responsibilities/ Key Deliverables:

• To meet the revenue targets for the Branch
• To track the productivity measures as per the GPA : Premium per agent case rate persistency Paid cases per agent CSG Calls Retention Rate and annual WFYPstandards.
• To identify interview and select new Agency Development Managers

• Conduct weekly performance review (PRP) for ADMs
• To ensure retention of FLS by formulating their development plans meeting their training needs and communicating with them on a regular basis .
• Maximise Profitability by utilizing Protection Sales and Cross-Sell
• Monitoring Employee parameters like Overall ADM meeting WFYP Standards and New ADM Success
• Supervise the activity plan of ADM & Agents to ensure that these are fulfilled as per the desired standards
• To ensure that all FLS and Agents under supervision perform as per the companys rules and regulations
• Taking care of Customer parameters in the shape of 13th & 25th month persistency
• Taking care of MTD Active agent Manmonths

Measures of Success:

• GPA
• AFYP
• Case Active Rate
• Recruitment (ADM/Agent/AM)
• Retention (ADM/Agent/AM)
• Variable AAP/AM Plan Achievement (Recruitment/Sales)
• Cross Sell plan ach.
• Super Star Agent plan ach.
• Persistency
• Over All ADM meeting WFYP stds
• ADM Promotions

Job Specifications:

Education & Experience:

• Graduate preferably with an MBA
• 7-10 years of experience in sales and sales management recruitment supervision and development of people
• Should have local market exposure and experience in process driven quality sales system organizations

Knowledge & Skill Matrix:

• Familiarity with local market
• Skills in recruitment supervision & development of teams
• Result orientation
• Strong network
• Demonstrated ability in leading people
• Achievement Orientation