Apprentice Quality Experience Officer

Organisation: Leicestershire County Council

Work Location: Leicestershire County Council County Hall Glenfield Leicestershire LE3 8RL

Worker Category: Hybrid Worker

Salary: 24408 to 27273

Working Hours: 37 hours per week (including 1 day allocated for apprenticeship)

Contract Type: Fixed Term (2 years)

Closing Date: 20th of June 2025

Interview Date(s): expected week commencing 8th of July 2025

About the Role
Do you want to help the Adults and Communities Department improve the quality of the services people receive and do you enjoy interacting with people

If so would you like to join a friendly team where you will be responsible for gathering the views of people about their experiences of using adult social care services and views of staff who work for providers of services

This role will involve making telephone calls speaking to people face-to-face at a variety of locations around the county and sending out written questionnaires and you will be required to use a variety of IT applications including MS forms Excel and Word.

About You
To apply for this post you must:
Be able to work independently and together with other members of the team
Be committed to complete a Level 2 Apprenticeship - Customer Service Practitioner. You will be given full training and time to complete the apprenticeship and will be supported to develop your skills in working with people understanding information and data analysis.
Be experienced in using IT applications such as Excel Outlook MS Forms and Word.
Be able to speak with people at ease and provide advice in accurate spoken English.
Have an ability to understand data and balance risk and have an awareness of safeguarding people at risk of harm.
Be able to produce summary reports accurately recording the answers shared by people and staff to be used in reports.
Maintain confidentiality at all times and understand the importance of GDPR and data protection.

You must also understand and have a commitment to equality diversity and inclusion.

In addition we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working
We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion please contact:
Jessamy Wykes-Robinson Quality and Contracts Manager
Telephone:
Email:

How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning(select option 2) or raising a ticket via our online portal: applying for this post you agree to our Terms and Conditions.