Client Relations Specialist
Client Relations Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
ABC Imaging is a global Printing and Media company providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA London Dubai and Shanghai. One Stop Solution.
Job Description:
ABC Imaging is looking for a dedicated ON-SITE Client Relations Specialist to become a valuable member of our team at a well-established printing and reprographics company. The ideal candidate will be responsible for meeting the daily printing needs of clients cultivating positive relationships ensuring top-notch service delivery and efficiently coordinating project requirements.
Responsibilities:
- Serve as the primary point of contact for clients addressing inquiries providing updates and resolving issues promptly and professionally.
- Collaborate with clients to understand their printing needs and specifications for various projects such as proposals large format printing and special projects.
- Coordinate project timelines requirements and deliverables to ensure on-time and accurate completion.
- Provide expert guidance to clients on best practices for file preparation color management and printing options.
- Assist clients in selecting appropriate printing solutions based on their project requirements and budget constraints.
- Work closely with the production team to ensure that client expectations are met and projects are executed to the highest quality standards.
- Communicate effectively with internal teams to ensure seamless project flow and successful outcomes.
- Proactively identify opportunities to enhance client satisfaction improve processes and drive business growth.
- Maintain accurate records of client interactions project details and specifications for future reference.
Qualifications:
- Prior experience in a client-facing role within the printing graphics or reprographics industry is preferred.
- Strong communication interpersonal and customer service skills.
- Proficiency in using software applications for file handling and printing such as RIP software and layout tools.
- Knowledge of color management file types RGB vs CMYK bleed trim marks and printing materials.
- Ability to multitask prioritize workload and work effectively in a fast-paced environment.
- Detail-oriented with a focus on delivering high-quality service and solutions to clients.
- Familiarity with large format printing equipment and processes is a plus.
- A proactive approach to problem-solving and a willingness to learn and adapt to new technologies and trends in the industry.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
