CAD/RMS System Manager

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Candidates must be within commuting distance of Phoenix PD

Responsibilities of the CAD/RMS System Manager include but are not limited to:

• Provides tailored technical customer operations support

• Develops strategies for implementing operational efficiencies by reviewing workflows procedures and performance

• Executes customer operations policies and procedures

• Builds and maintains positive effective and mutually beneficial working alliances with customers

• Initiates problem-solving action and follows through to resolution

• Performs root-cause analysis of problems to formulate and recommend improved alternative operations

• Leads process improvement initiatives

Qualifications:

• Minimum of a high school diploma or equivalent required Bachelors degree preferred

• 3 years of IT or public safety experience

• 3 years Computer Science Networking Engineering System Maintenance experience (public safety system experience preferred)

• 3 years of Public Safety Applications experience involving CAD/Mobile and other emergency 911 center equipment greatly preferred

• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

• Experience creating positive working relationships with customers and application end users.

• Able to function effectively in a fast-paced demanding environment that regularly requires the ability to multitask.

• Excellent verbal and written communication skills.

• Comfortable working both alone and in a team environment.

• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

• Experience with Microsoft SQL Server ODBC and Ops Manager (SCOM)

• Experience with Public Safety Applications including CAD and Mobile

• Ability to troubleshoot application system issues including hardware network and third-party components

• This position is subject to working in high-security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

• High School Diploma or equivalent Bachelors degree preferred

• This position is subject to working in high-security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $86500 - $173000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Minimum of a High School Diploma

• 3 years of Public Safety Applications experience or 3 years of IT experience.

• This position is subject to working in high-security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans
• Medical Dental Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.