Career opportunities Customer Service Assistant (13345)
Career opportunities Customer Service Assistant (13345)
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Job Description
Team:LAL -Dunstable Library
Job Family:Providing - CBG4
Salary:24027 - 24404 per annum pro rata(12.46 - 12.65 per hour)
Hours: 23.25 hours per week
Location: Dunstable Library The Dunstable Centre Court Drive Dunstable Beds LU5 4JD
Contract Type:Fixed - Permanent
Closing Date: 15th June 2025
Interview Date: TBC
About the role
Dunstable Library is more than a place where you can find books; it is a valuable resource for the community. Our libraries are warm spaces. We tackle loneliness and isolation. We provide IT resources to our customers. We also run a host of different activities for adults and children for example Rhymetimes Coffee Mornings Coding Clubs etc. But most of all we are a welcoming and safe place for everyone.
Based within The Dunstable Centre you will work alongside Leisure colleagues to provide a warm welcome and a pleasant environment for all Centre users 7 days a week.
We are looking for an enthusiastic Customer Service Assistant who can provide a first-class service. You will deliver a high level of customer service and interact effectively with a wide range of people on a daily basis. The day-to-day duties of our Customer Service Assistants include: assisting customers to use our self-service terminals and other technology within the library finding books and information for our customers actively taking part and leading activities for both children and adults and dealing with library stock by moving and handling large numbers of books and other materials. You will also be passionate about the library service and actively promote and encourage the use of the Library.
Our Customer Service teams deliver a vibrant high-quality relevant and sustainable library service by contributing to Library Strategy priorities you can read more about thisby following this link engaging with new and existing customers and helping to increase library usage and supporting the continuing modernisation and transformation of this important service.
To work in our Libraries you will need:
- Excellent customer service skills and experience of working with the public in front-line customer service.
- Good IT skills (GNVQ level 2 or equivalent). You will assist our customers to use self-service terminals as well as using computers tablets printing services and promoting Library Apps.
- An interest in books reading and information. Experience of working in a Library isnt essential but is desirable as is a good knowledge of current book trends.
- Great communication skills and an ability to communicate clearly and confidently.
- Fluency in the English language (this role is covered by the The Code of Practice (English Language Requirements for Public Sector Workers Regulations 2016).
- A passion to create a friendly and welcoming environment for our customers. You will be participating in Library events such as Rhyme time and Story time which can be very busy and noisy as well as assisting with school visits assemblies and out of hours events.
- The ability to travel to and work flexibly at any of our 12 libraries if required for which a driving license and access to a car is desirable.
Please note that working in our libraries can be physically demanding and will include shelving books pushing trolleys carrying boxes moving shelving and furniture for events. We are happy to discuss this further and would encourage candidates invited to interview to explore with us any reasonable adjustments that may be required. Please be aware that the roles within our Library service will always have an element of using the appropriate equipment such as book trolleys and sack barrows and techniques for moving and handling large quantities of library stock and furniture.
Although you will be based at one library you must be able to work flexibly at other libraries if required. This position is for 23.25hrs per week and works a 4 week rota including Saturdays and Sundays. The timetable for this role is:
Join us and youll be part of a hard-working team giving local people a Library Service thats the very best it can be applicants must be 16 years and over.
Our Offer
We have a number of rewards and benefits available to our staff to view these please visit our Rewards and Benefits page
You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position please contact:Carly Levingstonat or call 0
Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all employeesvolunteers and contractors to share this post is subject to the disclosure of criminal records.
Our National Careers Service team offer a free weekly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning Central Bedfordshire Council
Employment Type
Part-Time
