Concierge Bookings Officer
Concierge Bookings Officer
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Job Description
Employment type:Casual (Multiple Positions Available)
Remuneration:$47.95 Hourly Rate
Locations:Wyndham Cultural Centre Encore Events Centre & Wyndham City Civic Centre (This role is required to work across multiple locations throughout the Wyndham Municipality)
About the role
As a Concierge Bookings Officer you will oversee a variety of tasks including responding to booking enquiries coordinating hire documentation and insurance facilitating inductions and managing CRM records.
Some roles may also assist with client site visits event setup or liaising with third parties (e.g. AV catering). Youll be expected to take initiative maintain attention to detail and ensure clear communication across both internal teams and external hirers.
The Cultural Venues team is collaborative and values open communication accountability and a high standard of service. Reporting directly to the Team Leader of Functions each officer is responsible for contributing to shared team systems and may assist in onboarding or guiding new staff as needed.
Some travel between venues may be needed particularly for cross-site collaboration or training.
This vacancy has arisen as part of team growth and internal movements with one position linked to a staff secondment.
If youre someone who thrives in a people-facing environment and the ability to shift priorities to cater to multiple events we encourage you to apply.
What your day will look like
- Welcoming visitors and supporting bookings across our cultural venues
- Responding to client enquiries and processing hire applications
- Coordinating event logistics signage and venue setup
- Collaborating with team members to ensure smooth operations
- Assisting with promotional materials or ticketing where needed
- Keeping systems updated and maintaining accurate records
- Jumping in to help wherever its needed every day is different!
What you will bring
- Warm approachable and customer-focused
- Strong organisational and time management skills
- Comfortable working both independently and in a team
- Confident communicator across phone email and in person (is a must)
- Adaptable and calm under pressure
- Tech-savvy with experience using booking systems Microsoft office suite or CRMs a bonus
If you progress past the interview stage you may be required to complete pre-employment screening which may include police checks a medical qualification verification and an Australian work rights check.
Why join Wyndham
We are one of Australias fastest growing and most diverse cities.
Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham Citys Innovate Reconciliation Action Plan pleasevisitourwebsite
Required Experience:
Unclear Seniority
Employment Type
Full Time
