Customer Success Specialist

Our Company

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building that case you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy. Move with us for a better world!

Your Role

We are looking for a Digital Sales Specialist to be the heart of growth retention and customer satisfaction with Technogym Digital Solutions. This position requires excellent consulting skills as the role requires elements of sales project implementation and delivery education and customer retention.

This role covers a blend of three key pillars of activity:

Achieve sales and profitability targets for our digital offering: software hardware and devices

Successfully plan educate and support the installation and implementation of Technogym cloud solutions in the fitness sector

Provide ongoing best-in-class support to drive usage and retention of Technogym cloud solutions. Educate and support a blend of on-site training and events to maximize engagement and a sense of community and remote delivery via webinar tools all with a view to maximizing productivity

This position works out of our Jersey City offices and reports directly to the Digital Sales & Customer Success Manager.

Your Impact

• Ensure the achievement of sales targets by operating with a commercial approach consistently with that of other Sales Accounts.
• Support Field Sales in pre-sales activities providing product training to the sales force on the subject of our Wellness Network products and services
• Define a list of prospects and customers to proactively visit and sell software solutions to regardless of whether there is an equipment opportunity
• Take care of customer education and activation in terms of e-learning live education and tutoring to guarantee the highest usage of MyWellness platform and to maximize active users
• Build best practices based on successful real customer case histories to demonstrate the value of our digital solutions on the market
• Provide reliable and structured Forecast and Pipeline Management
• Promote and plan initiatives to maximize customer satisfaction

About You

What you should bring:

• Experience in Project Management methodologies and tools
• Excellent written and verbal communication techniques and presentation skills
• Knowledge of CRM management
• Knowledge of consultation-based selling techniques
• Long-term customer relationship management skills
• Knowledge of sales operations (field sales and inside sales): scheduling sales activities planning pipeline management
• Knowledge of customer experience: analysis and deployment of processes and projects
• Ability to work on site 5x/week
• Ability to travel overnight when needed
  

What We Offer:

• Base salary starting at $85000
• Comprehensive medical dental and vision insurance - eligible first day of employment
• 401k with company match - eligible first day of employment
• PTO

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.
Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true!