Insurance Customer Service Rep - NO SALES- FULL TIME
Insurance Customer Service Rep - NO SALES- FULL TIME
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Job Description
Customer Service Representative Personal Lines Insurance (No Sales)
Location:
In-Office Irondequoit NY
Schedule:
Monday Thursday: 8:30 AM 5:00 PM
Friday: 8:30 AM 4:00 PM (1-hour lunch daily)
Full-Time Temp-to-Hire (600 hours)
Compensation:
Starting at $22/hour
Our client isa trusted multi-carrier independent insurance agency specializing in personal lines including auto and home insurance. They pride themselves on honest service long-standing relationships and helping their clients navigate the complexities of insurance with confidence.
Position Overview
We are seeking a tech-savvy personable Customer Service Representative to join this small team and support thePersonal Lines insurance business. This is not a sales role your primary responsibility will be ensuring excellent customer service and administrative support for existing clients.
You will be the first point of contact for inbound calls and emails helping resolve client inquiries updating policy information and assisting our producers with day-to-day account management tasks.
Key Responsibilities
Answer and route inbound calls (approx. 1520/day)
Respond to client emails and inquiries with professionalism and accuracy
Process policy changes endorsements and requotes
Assist with preparing binders for closings (e.g. home purchases)
Send updated insurance cards for new vehicles
Manage incoming renewals and rate change communications
Monitor and follow up on 60/90-day policy review reports
E-file and enter new policies into the agency management system
Direct claims calls to appropriate carriers and help customers understand the next steps
Coordinate with Account Managers for quoting and sales support (no selling required)
Faxing scanning and general administrative tasks as needed
What Were Looking For
Must-Haves:
Strong phone and computer skills
Comfortable with complex software/systems (well train!)
Organized detail-oriented and responsive
Positive attitude able to put out fires and handle frustrated callers calmly
Willingness to learn systems and industry-specific processes
Bonus Points:
Previous experience in a personal lines insurance agency (auto/home)
NYS Insurance License (not required but a plus)
Familiarity with carriers like Travelers Progressive Hartford or Erie
Ideal Background:
Customer support or service experience (insurance or similar industry preferred)
Quick learner with strong tech skills (ideal for someone younger or newer in the field)
Experience with policy management systems a plus
Why Join Us
Family-run client-focused environment
Stable hours and reasonable call volume
Opportunity to build insurance knowledge without sales pressure
On-the-job training from seasoned pros and carrier reps
Real potential for growth and a long-term career
Target Start: ASAP (ideally within the next 2 weeks but flexible for the right person)
Employment Type
Full-Time
