Employee Housing Coordinator

Yellowstone Club is paradise in Montana. A private residential community in Big Sky Montana Yellowstone Club offers its members the worlds only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course rivers hiking biking and more our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service ensuring no detail is too small to overlook and being a part of creating experiences then Yellowstone Club is looking for you.

Yellowstone Clubs Residential Services department is currently seeking candidates for an Employee Housing Coordinator. This is a full-time year-round position located in Big Sky Montana.

The purpose of the Employee Housing Coordinator (EHC) is to coordinate the Employee Housing Program offered to seasonal employees of Yellowstone Club. The EHC will work closely with all members of Employee Housing to ensure residents are processed efficiently and smoothly each season while maintaining clear and concise communication with the residents throughout the season(s). Additionally EHC will assist in check-ins/outs inspections verifying/updating door codes unit staging ensuring rooms and properties are prepared and well-cared for and that employees are delighted with accommodations and the service from the Employee Housing team. Our Housing team members hospitality greatly contributes to Yellowstone Club employees first impressions.

Major Responsibilities:

• Ensure that each Member resident and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member resident and guest maintaining outstanding service standards and a solid understanding of employee housing and always displaying a positive and friendly demeanor.
• Empowered to guarantee total Member satisfaction display hospitality and professionalism to our Members guests and residents at all times take pride in representing Yellowstone Club professionally with our Members guests and residents and assure that all transactions are handled in a legal and ethical manner.

• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members Members guests and residents at all times. In the event of an accident or emergency seek medical attention if necessary and contact your direct manager the Director of Employee Housing or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members and residents in employee housing to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently with minimal supervision and work well under pressure.
• Flexibility to handle daily changing priorities and projects within the housing offices and/or various properties.
• Professionally and efficiently communicate with applicants/current residents via email and phone regularly.
• Prior experience in student support or crisis intervention roles
• Excellent & professional communications and organization with ability to prioritize workload and willingness to complete projects in a timely and efficient manner.
• Independent self-starter with attention to detail.
• Have a working knowledge of computer applications (Microsoft Office Outlook Excel StarRez Teams etc.)
• Strong customer service orientation and ability to relate effectively with diverse individuals and groups at all levels of the organization.
• Demonstrated ability to be productive deliver high-quality work take initiative use good judgment and problem-solve.
• Coordinate the Employee Housing Program for Yellowstone Club Seasonal Employees.
• Coordinate the sign-up process for employee housing via the StarRez portal and maintain the portal ensuring tenants profiles are complete rooms assigned are accurate relevant trackers are kept updated and contact information is up to date.
• Answer employee questions and explain the housing options and/or process.
• Ensure housing checklists are completed by each employee.
• Check in employees upon arrival for the season.
• Check out employees upon departure for the season.
• Manage the key box for employee housing units; ensure there are always enough keys and extras for each unit. Notify the Area Manager and Maintenance Team if knobs or codes need to be changed.
• Collect deposits from each resident assign a housing unit record in housing spreadsheet and update ledgers.
• Work with employees regarding housing needs & roommate options.
• Work with the Community Managers/Resident Assistants at each housing venue for placement of employees in housing.
• Manage repairs that are needed in employee housing units by working with Maintenance and RSO to coordinate how the repairs need to be handled. Follow up to ensure repairs have been made/corrected.
• Work with the Area Manager and Housing Team to review the Employee Housing Agreement each season to ensure it is up to date with any changes that may have been put in place.
• Notify employees via email/call/text who are trending late that payments must be made on time to avoid late fees.
• Notify employees via email/call/text and with paper form of any disciplinary action up to and including pay/correct or vacate notices.
• Coordinate with the Community Managers that bi-weekly room/condo checks are being completed in compliance with Employee Housing Lease Agreement. Assist with any necessary follow-up.

Other Duties and Responsibilities:

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies procedures and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity organization punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members guests vendors residents and co-workers with professionalism and respect at all times.
• Maintain the privacy of our Members at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees supervisors managers directors and VPs.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Yellowstone Club to Members and guests always.
• Must be able to work flexible work hours/schedule including evenings weekends and holidays. Long hours may be required due to business demands.
• Have the ability and willingness to perform upkeep tasks such as vacuuming sweeping mopping wiping lifting etc. within the office communal and resident spaces as needed.
• Innovative problem-solving abilities and excellent interpersonal skills with the ability to interact with diverse internal and external constituents.
• When necessary assist with check-in and check-outs.
• Assist in preparing communication pieces for employees in advance of each season to explain their options for seasonal housing. Distribute as necessary.
• Work with the Housing Team to understand available housing for the current season and upcoming season as well as placements for any international employees (H2B and/or J-1s).
• Finalize the checkouts for the season and work with the Community Managers/Resident Assistants to confirm departures.
• Assist as needed with community events.
• Assist in turning over units from season to season and/or within season as needed.
• Nothing in this job description restricts managements right to assign or reassign duties work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Experience/Education Required

• High school diploma GED or vocational training or job-related course work
• 1-2 years of experience working with employee housing programs either at a college or university apartment rental complex employer housing program or other relevant experience.

Experience/Education Preferred

• Human Resources Education and/or Higher Education and/or Property Management preferred.
• Prior experience in resident support or crisis intervention roles.

Certificates & Licenses

• Valid US Drivers License

Computer Skills

• Proficiency in basic technology including smartphones computers and email.
• Advanced level of skills in Microsoft Office Suite including Word Excel and Outlook.

Language Ability

• Able to speak clearly and effectively with Members guests co-workers vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

• Able to perform basic math calculations.

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However the employee may be required to work outside in extreme heat cold rain wind snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionallyrequired to walk and work with hands and arms and lift up to 20 pounds. The employee is frequentlyrequired to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures viewing a computer terminal extensive reading and determining the accuracy neatness attention to detail and thoroughness of the work assigned.The employee is constantly required to sit sometimes for several hours at a time and use their hands and fingers to operate a computer. The employee is occasionally required to drive a company vehicle always maintaining safety and compliance with Yellowstone Club policies and the laws of the state of Montana.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and at this time I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties tasks work hours and work requirements may be changed at any time due to business demands by the Club.
• Regular travel to/from Employee Housing locations is required to complete most essential job functions.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies procedures rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Medical Dental Vision Insurance
• Discounted Ski Pass
• Employee Ski Days
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale

For more information about the Club visit .

To apply please visit and click on YC Careers at the bottom of the homepage.

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