Customer Service Representative for 3D Printing
Customer Service Representative for 3D Printing
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Salary Not Disclosed
1 Vacancy
Job Description
About Formlabs:
To reinvent an industry you have to build the best team. Join Formlabs if you want to join us in our mission to build the tools that make it possible for anyone to bring their ideas to life.
Formlabs is looking for highly motivated individuals to join us as we bring groundbreaking professional 3D printers to every designer engineer factory floor and medical institution worldwide! Companies like Google Tesla Gillette and New Balance rely on the products and services that Formlabs provides and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless innovation is at the core of what we do and we strive to solve unique customer challenges.
Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our 3D printing as a service operation. The CSR will play a vital role in managing customer inquiries processing orders coordinating production schedules and ensuring exceptional client satisfaction in the field of 3D printing and advanced manufacturing.
The Job:
- Customer Support: Serve as the first point of contact for customers addressing inquiries related to services products and order status.
- Order Processing: Manage incoming orders verify specifications and coordinate with the production team to ensure timely manufacturing and delivery.
- Technical Assistance: Provide basic guidance on additive manufacturing processes materials and design considerations. Escalate complex technical queries and help close the loop with customers.
- Production Coordination: Liaise between customers and production teams to communicate deadlines material requirements and special requests.
- Issue Resolution: Handle complaints troubleshoot order discrepancies and ensure prompt resolution of customer concerns.
- Sales Support: Assist the sales team in generating quotes tracking leads and maintaining strong client relationships.
- Documentation & Reporting: Maintain accurate records of orders customer interactions and feedback in CRM systems.
About You:
- Education: High school diploma required; Bachelors degree in Business Engineering or a related field is a plus.
- Experience: 1-3 years in a customer service role preferably in manufacturing 3D printing or engineering.
- Technical Knowledge: Understanding of Additive Layer Manufacturing 3D printing technologies materials and production or a strong willingness to learn
- Communication Skills: Excellent verbal and written communication skills to interact with clients and internal teams effectively.
- Problem-Solving: Ability to handle customer concerns professionally and find quick resolutions.
- Attention to Detail: Strong organizational skills to manage multiple orders and maintain accurate documentation.
Bonus Skills:
- Software Proficiency: Experience with CRM systems ERP software and basic CAD software knowledge is a plus.
Our Benefits & Perks:
- Comprehensive healthcare coverage (Medical Dental Vision)
- Low cost fund options in our 401K and access to advisors
- Generous paid Parental Leave (up to 16 weeks)
- Ample on-site parking & pre-tax commuter benefits
- Healthy on-site lunches snacks beverages & treats
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Even if you dont check every box but see yourself contributing please apply. Help us build an inclusive community that will change the face of 3D printing.
Required Experience:
Unclear Seniority
Employment Type
Full Time
